Vivanta Bengaluru Residency Road

A luxury property located in the heart of the City, providing cozy rooms, excellent service and is very cost competitive amongst the competitors. The staff are welcoming and always accommodating any requests you have. The breakfast spread here is amazing, especially the Indian cuisine is way above expectations. In room service was great either and was served in less than 20 minutes Every-time something was ordered. Rooms have elegant lightings, not disturbing your eyes. The bed and comforter were top notch and comfy. All the required amenities were available, also the staff never refused to refill the same. Akanksha at the front desk was helpful for any requests put on to her. Cost: 5/5 Ambience: 5/5 Service: 5/5 Location: 5/5

Had a very bad experience, booked 2 premium rooms for 6 nights, and our TV was not working, received soaps instead of hand wash which was very unhygienic, their IT teams are not able to resolve the issues, we did it on our own. Late call pickups, no proper response. Very disappointing, think before choosing this as your stay

Our stay at Vivanta, Residency Road, Bangalore, was extremely disappointing and far from the standards we expect from the Taj group. 1. Poor Technical Support – The technicians had absolutely no knowledge of how to connect the WiFi or resolve the TV issues. We spent over two hours with continuous disturbance from the technician, only to eventually resolve the issue on our own. The Samsung Android TV provided in the room seems to be just for show. 2. Substandard Amenities – The bathroom amenities were shocking for a Taj property. They provided cheap ₹5 soaps instead of a proper handwash bottle. Even after multiple requests, they didn’t provide handwash and instead sent more small soaps. 3. Unresponsive Reception – Nobody answers calls at the reception, making even basic communication a hassle. 4. Delayed Room Service – Any food order takes over 45 minutes to arrive, which is highly inconvenient. 5. Overall Service Experience – The service quality is far below Taj standards. From the very first day, the experience was pathetic, stressful, and disappointing. Despite paying for 8 days upfront, the first day itself left us dissatisfied and regretful of our choice. We had high expectations from Taj, but our experience at Vivanta, Residency Road, has been extremely disappointing. I would not recommend this property to anyone. ⸻