voco Bangkok Surawong by IHG

This is my first time that I had the meeting there from 8 am to 8 pm. I was so impressed with their staff. They provided us great, great and great services. The restrooms were always cleaned. The food and snack were delicious. All staff services from their hearts.

You get what you pay for. The staff are very friendly. However, the pictures are misleading as the rooms are much older than shown. The toiletries shown aren’t given as pictured as well. I’ve included what was actually given. Half the lamps did not work. The toilet is American so the water level is relatively high than what I’m used to. You cannot control the temperature of your room so the AC is blasting cold air constantly - that may be a good or bad thing for you. For me, it was so cold I had to remove the keycard because it was that cold. The rooms aren’t that sound proof. I could hear the customer above me with a female guest at 0300am. Good thing is inviting guest is very discreet.

The room was so dirty. There was a used shower cap in my room. Toilet paper was probably left there a century ago, it was old, yellow, and swell like it was wet at one point and got dried. Bedsheet was dirty, no outlet near bedside which made it inconvenient to charge phone. Tv had only limited channels. Breakfast was only a couple options to select from. We paid for the room with breakfast, I’d say save your money and go get food elsewhere. Overall I’m unimpressed and would not recommend this hotel. I don’t ever want to discredit the hotel and every business struggling to survive in the midst of pandemic, but we were paid customer and didn’t stay there for free, we expected more from such a long standing hotel.