voco Hotel Napoleon Memphis by IHG
Memphis · United States · 179 Madison Avenue
About voco Hotel Napoleon Memphis by IHG — Luxury Boutique Hotel in Memphis
voco Hotel Napoleon Memphis by IHG is an exceptional 4-star hotel in Memphis, United States. Guests enjoy a distinctive experience combining world-class facilities including bar, gym, parking, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.1 / 5
I recently stayed at Hotel Napoleon, and what a wonderful experience it was! The property is truly stunning…every detail, from the elegant decor to the immaculate cleanliness and spacious rooms. A standout highlight of our stay was the front desk receptionist, Tim. He was not only incredibly friendly and professional, but he also got us checked in swiftly, exactly what we needed after a long day of travel. His warm demeanor and efficiency set a welcoming tone immediately, and his thoughtful service made us feel like valued guests. I’ll definitely be returning!
Hotel was nice and in a good location. Was initially very excited about the stay. But when I went to check in 30 minutes after checkin time, multiple families were waiting for their room to be ready. They gave me my room but it was in bad shape. The refrigerator was clearly broken, the shower had no shower curtain or door, there were multiple cracks in the walls and flooring that weren’t taken care of. They gave me another room after I requested it, which was in better shape. But I had to wait for it to be cleaned. After that, They didn’t really clean my room over my 4 days there and they were out of coffee for the rooms as well. It’s not a terrible option for the price and location, but the day to day service was rough.
Paper thin walls. Heard very frisky, very loud neighbors at very early morning hours. Noises of drag racing on the streets made it seem like the windows were open though they weren't. If you stay here, bring a sound machine. Also, the poor guy at the front desk had no one else working from 7 pm onward overnight - in the entire hotel! We couldn't get our shampoo and body wash refilled without him leaving the desk and doing it himself. Street parking is also sketchy, saw a car across the way with a busted out window. So only use the paid parking deck next door. The only reason I gave 2 stars instead of 1 is that the property is nice, beds comfortable, and feels like a modern hotel. Other than the very negative experiences mentioned above.