voco Reading

Excellent sized room with two large beds and plenty of space for my family. The room was extremely clean, and I was really happy to see that the bathroom had hand and body cream and conditioner. The hotel is located on the stadium grounds and very close to a handy retail park with a few places to eat. The gym is great with lots of machines and weights, the pool is large with sauna and steam room. I would have preferred not to have to book a time slot in the pool.

Restaurant manager Adam is disgusting! Rooms were spacious but quite basic and not as clean as they should be. Quite tired. The restaurant is the biggest problem (especially the awful manager Adam): we got there in the evening with our large group including 6 children, to be told our table reservation was cancelled but they wouldn't say why. No one notified us. Adam tried to put us at the bar (even though the restaurant was empty) we refused as, a) we didn't think it was appropriate at all with kids, b) none of us drink. He then magically put us on one of the many empty tables. The waitresses were nice but were unfortunately hindered by their horrible manager. We ordered 6 kids desserts and 4 adults, they only bought out 3 kids desserts. We kept telling them that 3 children were still waiting for their dessert (our 2 year old was crying for his ice-cream by now) but the manager, Adam kept coming out, counting the deserts and going back, then came out and claimed they had given us all of our desserts! When questioned where they were then and why some of our children were sat there without their desserts, he wouldn't answer us and still insisted the kitchen had sent them out. It was the most bizarre interaction and the waitress looked embarrassed. I asked him if he was insinuating that we'd hidden these desserts and were making our kids suffer just for fun. He just looked gormless. I don't know how this guy has made it there as a manager but he couldn't be trusted to manage a toothbrush in my opinion. Awful experience!

Lovely family room - clean and air conditioned. Breakfast was great. Internet is terrible/non existent. Swimming pool is a joke. They insist you book in for a 45min slot and then proceed to cram the pool so full you can’t move. 14 people plus a class of 6 adults & babies in a very small pool. It was uncomfortable. I spoke to staff about it but they probably just threw my comments in the bin once we left 😏 I get it. No one likes a complainer but this was a special trip for my family - our anniversary. we thought we would treat ourselves to a hotel WITH pool. If you don’t need internet or a swim then go for it! Our room was clean and the beds were comfy. And because I’m disgruntled I’m going to also say: The “cheese board” was disappointing . It’s a side plate with a few slithers of cheese and minimal cracker (£15) Have some respect 😂🧀🍇