Vogal Luxury Beach Hotel & Spa

Excellent service from the Hotel staff, some of them even speak English. The pool area is very cozy and great to relax in. Apart from that, there is a small beach area with some deck chairs and umbrellas. From the hotel rooms, you have a magnificent view over the ocean. The food tasted good, and the buffet was quite big, but I could imagine that if you stay there a bit longer, the food gets quite repetitive. I also used the Hotel Gym and Sauna, which were both good but nothing special. Apart from that, they also have a spa area, which you have to pay extra (I didn't go there). The Hotel is located in a rather safe area and is not too far away from Ponte Negra. Overall I enjoyed my stay at the Vogal Luxury Beach Hotel. The Hotel is a bit expensive tho, even for Brazilian standards.

Overall the hotel, location and rooms are fine. However we have experienced a quite negative issue when we were overcharged by the restaurant and even worse how this situation was handled by the reception staff and manager on duty. When we pointed this out to the management, they outright refused to correct the mistake and claimed they were “unable” to adjust bills. For a 5 star hotel this is unacceptable approach and also considering we paid thousands of euros during our 2 week stay in 3 rooms.

Disappointed, from the moment you get inside the room, the smell of moisture, to the outdated amenities, the spa (tiny and accessible only with extra charge) but the worst is the dinner buffet. Sad and boring food, chaotic & confused service. A very sad experience for a romantic weekend, we wish we had booked a dinner outside. The breakfast and the jacuzzi in the bathroom are the 2 positive points. Most rooms on the 1st and second floor aren’t with a sea view.