VOI Colonna Village

This resort is fabulous. They have great views, private beach and nice entertainment. The rooms can be slightly improved and how they allocate the beds if you require a double bed vs twin beds but overall is very good.

The location is undeniably stunning, and the pools are well maintained. The staff in children’s club were wonderful and really made our son’s holiday feel welcome and entertained. However that is were the positivity stops. We were not able to check in until 4pm, nowhere to change except public toilet and bags left in reception. We stayed in the beach hotel, and the room was advertised for three but extremely small not limited storage. Rooms were not cleaned before 4pm any day, and sometimes not until 6pm. Not ideal after returning from the beach or pool. The food and restaurant service was the worst we’ve experienced. Lukewarm, bland food, no variety. No greeting or drinks offered. The buffet was like a school dining hall. The Al a carte restaurant was again disappointing and staff were inattentive. Overall disappointing, the location and beach are incredible but the rest of the hotel experience (except the children’s club) was truly awful. We would not recommend until standards are significantly increased.

We were victim of theft in our room on 14 July 2025, 2800 euros were stolen from our safe. Our safe had been resetted with a master key and we could not open it with our code. We contacted reception and they sent a technician to open the safe. That’s when we realised that the money were missing from the safe. Furthermore we realised that the safety of our room was compromised by a broken balcony door which did not lock when in lock position. We had to contact the front office manager again Luana Capretti which she then called technician to fixed the door. We called the carabinieri on the day we discovered the money went missing who came straight away that night, also had to go to the carabinieri station the following morning to file a crime report. After this experience we felt violated and wanted to leave the resort and asked for a refund of the remainder of our holiday as we were going to leave. The director Massimo Martina informed us that your legal department of Voi Hotels refused our request so we were forced to stay for the rest of the week we originally booked. The director has told us and the carabinieri that Voi Hotel insurance will cover for customers theft, they have also sent out our crime report to insurances Allianz and that they have open a claim for us. To date I have not heard from the insurance and the director refused to give me report in writing of what happened, even a basic email as we needed for insurance purposes. They said I have to contact the legal department for this, but when asked them to give me the legal department contact details, they have ignored me. I have emailed the hotel again 3 days later asking for the contact details of the legal department agsib but I have had no reply. This was our second year in this resort and sadly the last.