W Bellevue

Excellent Hotel, great service and very friendly and helpful employees! Love the vibe of the hotel! Stylish, clean and beautiful rooms! Very silent and relaxing! Housekeeping is very calm while doing their hard job! Thanks to the whole team! Love to come back soon for my layover.

I recently stayed at the W Bellevue while on a business trip. There are a number of competitive hotels in the area but I chose the W as the brand usually has consistent quality. First off the the good parts: The location is great, it's conveniently located in downtown Bellevue near a number of corporate offices with plenty of convenient dining options connected directly to the hotel. The service and staff were also great, extremely friendly and efficient. The downside was really the room itself. It had a lot of space but the walls are paper thin and both the front entry door and the adjoining door had a huge gap at the bottom that let in all the noise. I could hear everything all of my neighbors said and did as if they were right there with me. Making matters worse when I checked in I found old food crumbs on the nightstand. Several of the pillows although visually clean had a musty stale sweat smell. Not pleasant. Update: I ended up having to stay at this location again. I was put in a high floor king room this time and had a better experience. The lower level rooms should be better and there isn't really an excuse for the noise level even if it was a cheaper room but worth noting the better rooms are more of a 4 star experience.

Incompetent. That’s the nicest word to use when describing the management here. I had someone bang on my door at midnight 3 times then use a key card to open my door. I was sleeping with my partner when this happened. I immediately yelled and locked the door before calling the front desk to ask what the hell was going on. The “director” calls me the next morning and doesn’t even apologize, just explains that the they need to wait until noon to figure out what happened. I had a great experience until last night. I have never had this happen to me at a hotel especially not in the middle of the night.