W Kuala Lumpur

From the superb staff, spectacular room and prime location, this hotel is excellent. We stayed with our kids and had the best stay. All the staff were so great and provided such a personal and high level service. The only other hotels I experienced it like this are the Fairmont and the Ritz Carlton both in Jakarta. Things like remembering your name, walking up to your table to greet you during breakfast and the way they said goodbye when we left, this makes the difference.

I’ve staying in the wow suite and it’s very nice. Huge, and has a private pool. When I stay here I try to get the work get together switched to here so it’s so easy to get home and not have to drive! It’s one of the best views of KL towers so most coworkers say absolutely. Food at wet deck is just OK, but they aren’t a restaurant so it’s all good. Breakfast is good. Love this place

I visited Wet Deck KL last night with a friend for a casual drink & came here quite often. Unfortunately, the service I received this time was extremely disappointing, and honestly, the worst I’ve ever experienced there. We were seated for over 20 minutes, yet not a single staff member came to take our order. I kept trying to get their attention, and all I got were empty responses like “wait,” “later,” or “one moment.” But no one ever came back. What made it worse was that the staff weren’t even busy . most of them were hanging around the cashier, laughing and chit-chatting, while guests like me were left waiting and trying to flag someone down. I had to constantly look around, raise my hand, and still got ignored. I work in a 5-star hotel myself, and I understand how service should work. Each station should have staff to avoid overlooking guests, especially on busy nights. But clearly, that wasn’t the case here. It made me wonder is it because I’m just a regular guest? Not a VIP, a member, or a W Hotel guest? If that’s how non-hotel or non-member guests are treated, then that’s a serious issue. Everyone deserves basic courtesy and service, regardless of status. I came here to enjoy the music and relax after a long day at work, but I left feeling even more frustrated. Wet Deck has always been one of my go to spots, but last night’s experience really changed how I feel about coming back. I truly hope management takes this seriously, because no guest should ever feel invisible.