W Shanghai The Bund

What can I say… the "W" in W Hotel definitely stands for "WOW"! Everything was flawless from the moment I arrived. The staff at the lobby, reception, breakfast area, and gym were all incredibly professional, welcoming, and attentive to every detail. The breakfast was extensive and high-quality, offering both international and local options—something for every palate, served in a stylish and relaxing atmosphere. The gym is well-equipped with everything you need for a complete workout. Both cold and room-temperature water are available, and even the towels can be provided chilled—a luxurious touch. I had originally booked a Fabulous room with a view of the Pearl Tower, but upon check-in I was upgraded to the hotel’s top suite, featuring a jacuzzi with a breathtaking view of the Bund. Simply stunning. The curtains open automatically with the touch of a button, revealing an incredible panorama right from the bed—straight out of a movie. A truly perfect stay in every way. Highly recommended for anyone looking for luxury, comfort, and top-tier service in Shanghai. I’ll definitely be back!

My stay at W Shanghai went above and beyond my expectations. Miss Claire and Mr Vernal Li were both excellent hosts and we were highly impressed by their superb service. Claire surprised us with a wedding anniversary cheese cake (which was so delish btw) and champagne the moment we walked into our fabulous room. She gave me her WeChat number and told me to look for her should we need anything during our stay. She graciously answered my queries over the phone and guided me in person on how to make a booking for a show. Not only did Claire look after my family extremely well, we also felt like old friends at the end of the stay. We had W's room service twice during our stay and were mighty pleased with the quality of the food. As it was winter solstice that day, I asked Vernal if the Chinese restaurant served tangyuan. He surprised us with tangyuan 20mins later! We were very touched by his kind gesture. Claire and Vernal are certainly gems to W. We had also encountered many smiley and polite staff during our stay. Great staff, good location, amazing breakfast spread, nice drinks at Wet Bar, lovely food from The Kitchen Table. Highly recommended. Fabulous in every way.

Incredible experience at the W Shanghai. As a Marriott Titanium member, you can trust me when I say this hotel takes service to the next level. We were in town for a special occasion, a friend’s bachelor weekend and were upgraded to a fantastic suite. Absolutely insane room. Huge thanks to the team who made it happen. The breakfast was out of this world. A special shoutout to Max for the outstanding service and for sharing so many insights into Chinese cuisine and life in Shanghai. Every single W team member made us feel truly welcome. While I’m not used to executive lounge benefits at W Hotels, this property offers a fantastic evening experience from 6 to 8 pm, with high-quality bites and drinks. It felt like a full à la carte menu with premium options. The spa and especially the gym were another highlight. The gym is one of the best I’ve seen in a hotel and offers everything you could possibly need. If you are visiting Shanghai, I highly recommend staying at the W. Thank you also to Timmy and the concierge team for their great support throughout our stay. This was truly a “wow” experience. Thank you for making my first visit to China so special. Stays like this are the reason I remain loyal to Marriott. Other hotels in the group should look to W Shanghai as a role model.