W Toronto

The room is an absolute dream. So clean and well laid out. The blinds and lighting are amazing. I want to highlight the management here as I had a medical issue that was quickly escalating. The woman (I’m sorry I don’t have your name but I hope you read this) was an absolute angel in this moment. She was calm, concerned and quick thinking. She had someone that was on the security team who was an EMT come to check on me and evaluate the situation. She offered many solutions and was super kind and accommodating. So a BIG shout out to the team at this Toronto W. I’ll be returning here as much as I can and thank you!

My boyfriend and I recently celebrated our 1-year anniversary at the W Hotel, and we were beyond impressed with the experience. From the moment we arrived, check-in was quick and easy, and the staff was warm, welcoming, and attentive. We were especially touched to find a thoughtful handwritten note, a complimentary bottle of wine, and ice waiting for us in the room such a special and personal gesture that made our stay even more memorable. The room was beautiful, the vibes were perfect, and although parking wasn’t free, it was easy and convenient. We left feeling truly cared for. Thank you to the W team for making our celebration extra special. We’ll definitely be back! 💖🍷✨

I would not have stayed here if I knew that there is no separate room for the bathroom. Imagine removing the wall that separates the bathroom from the bedroom. You cannot use the bathroom at night without disturbing your partner. I have never seen anything like this before. It was crazy. Because the wall was missing, there are no hooks to hang the towels when getting out of the shower. I got the impression that a designer thought this was a good idea but it is completely impractical. They did not have a refrigerator in the room. The ice maker rooms on each floor do not have a water bottle refill station. This hotel lacks many of the basics. The restaurants have a good breakfast, good service but all of the chairs are comfortable if you want to lay back but uncomfortable if you need to eat breakfast. I did not like a 15% tip being automatically added to my bill. Also, there was no written disclosure on the menu that a 15% tip would be added to the bill. The location is below average.