Waldhof Fuschlsee Resort

Great location with mixed experiences. I was so wanting to love this place. The location is captivating, but that's where the wonderful experiences end. There are no ACs in the room, so be prepared for hot nights. The service is mixed. On one night we had a haughty gentleman who had no interest in working there. Whereas the next morning we got the most amazing lady possible. The gentleman flat out refused to bring things when asked and rushed the rest of the party so much that they refused to order anything else. They do have a fly situation to watch out for. The gym has a great view but is way too hot to be practical. Given the price point, it's sad how lacking the service was.

We visited the Waldhof Fuschlsee Resort in April 2025. The rooms were clean, the staff was friendly, and we enjoyed the experience. It is an all-inclusive resort, which we didn't realize when booking it. They include breakfast, lunch, snacks, and dinner with your stay. We loved the spa area with the various pools and saunas. I couldn't find the steam room in the women's area and the only person I could find who worked there didn't speak English or German. (Haha!) We were traveling as a family and booked three separate rooms. We asked that we be placed near each other, but when we arrived we were on three separate floors. Although two of the rooms were booked at the same price point/level, one of them had a tiny shower and no balcony, was very small, and was very different from the other. We asked for a room change and they were able to switch the room to one that had a large shower, a balcony, and was much bigger overall. It was also on the same floor. One member of our party remained on a separate floor, which was disappointing and inconvenient. The staff were so kind and welcoming! We truly felt spoiled and as though we could ask for anything. For example, the rooms did not have luggage racks when we arrived. We asked for them and they were delivered right away. They provide laundry services, which were simple to coordinate and they came back folded in a darling basket. We felt like the team at Waldhof would accommodate anything we needed. They provide a thank-you gift at the end of your stay, which is a lovely touch. We will definitely be back if we find ourselves in Austria again! The smoking room really makes the entire stairwell smell awful, and for those who are allergic to cigarette smoke, it was difficult to use that area as a transition spot to go between the villa and the main hotel.

This hotel markets itself as 4-star, but it’s dated, understaffed, and underdelivers. The property feels worn—not historic, just old. Breakfast was average, and our one attempt at lunch was enough. We didn’t eat on-site again. There’s no bell desk, and once housekeeping leaves mid-afternoon, you’re on your own. The front desk isn’t 24/7, and service is minimal. We tried to check out after night one of a four-night stay. When we asked to speak with management, we were told to come to the desk because calling our U.S. number was “too expensive.” When we voiced concerns, we were met with defensiveness, not support. Small things add up—like refusing a second candy tin for our other child at checkout. “Rooms only get one.” Really? No towels at the pool, no attendants, no hospitality. You carry your own supplies. This place may have once been great, but it’s coasting on reputation. Think 3 stars at best—if you’re used to U.S. standards, you’ll be disappointed.