Waldorf Astoria Jerusalem

Two nights in the Waldorf as a little summer getaway. Room was small but impeccably clean and we'll furnished. Lots of lighting which is hard to find in hotels lately. Breakfast was a huge disappointment. Uninspired, limp salads. "Fresh" tuna cubes were far from fresh, bordering on rotten. When I showed it to the manager of the dining room he shrugged and the dish continued to feature on the buffet. The egg Benedict had zero hollandaise sauce. Service was slow and some requests were completely ignored. By the time I got milk for my coffee the coffee was cold. Specially ordered french toast was brought to the table cold. The buffet on both days was almost identical, except for the addition of an extremely creamy and tasty pasta Alfredo. All in all you can't beat the location and old world charm of the rooms and courtesy of the front desk staff. Breakfast is better off being taken elsewhere.

We chose to take my son & his friends a total of 10 people to the Waldorf instead of David Citadel, for the Friday night meal, because the Waldorf offers waiter service. But that was a huge mistake. Our waiter was nowhere to be seen. He came by smiled & didn’t bring our food. He let us sit around & wait endlessly. When it came to desert he was gone for good. The head waiter asked us to move because they needed to clean up for breakfast. He was shocked when I told him that our waiter didn’t bring us dessert yet. It was not a pleasant experience @ all. Never taking out anyone there again.

Pretty shocked that this facility is able to to maintain the Waldorf name. Carpets and upholstery are stained. The general facility is far from a Waldorf standard of cleanliness. The food is far from Waldorf experience, We will utilize the same salads by lunch that they did by breakfast and pretend you are the crazy one for noticing and pointing it out to them but in the general hotel Front desk @ the Managment attitude is “take it or leave it”. They do not have loyalty or concern for their loyal customers whatsoever. When they give you a room upgrade, they make it sound like they just gifted you the world‘s biggest gift while diamond members get upgrades pretty much at every facility throughout the world. All in all the place is decent, but definitely not a Waldorf experience.