Waldorf Astoria Monarch Beach Resort & Club

Super fantastic experience at the Waldorf Astoria Monarch! What brings me to write this review is the service from the front desk. The service and attitude from the Front desk, especially their Front Desk Manager Allison, makes me feel that I am a really valuable and important customer to them. I want to say thank you to her for taking care of us. This is my second time back here this year. Check-in was friendly and also provided me a complimentary upgrade to the fireside terrace room, which was super worth for the night! Although the room is not ready until 5pm, it didn't actually interrupt our plan since we were enjoying our time on the beach. Actually, I didn't contact front desk to ask why our room was not ready at that time. But the front desk called me later around 8pm and apologized for the delay of check-in. She also provided me late check-out for the next day and some food & beverage credit for this stay. And this is not the end, Allison also called me again next day around noon to send her apology again. She wanted to make sure that we were having a good time here and welcomed us to come back again. Our family really enjoyed the stay and had a great time for this weekend. Food is delicious, View is perfect, Service is Excellent. I will definitely come back again!

Service is a 20/10. They upgraded us to a suite free of charge, then apologized profusely for having the room ready 30 minutes late and offered us a 3pm checkout and comped our dinner the night before. The valet is very friendly and helpful. Food is good. Beach club is unparalleled. We had the best time and can’t wait to be back!

The hotel is beautiful and the staff were very welcoming and kind. The only issue was with the required valet — I was told my car was misplaced and it took over half an hour to find. Two small notes: there’s a triangle feature near the entrance that really stands out, and some directional arrows on the property point into walls instead of guiding you properly. Updating these to clear left/right/forward arrows would make navigation much easier. I really enjoyed the stay overall, and I’m sure with a quick fix to the valet process, I could easily see this as a 5-star experience.