Wanda Reign Wuhan

Simply perfect. The best hotel in Wuhan with a breakfast buffet that is a masterpieces on its own !

A pleasant stay at Wanda Realm. I used to only stay at Marriott luxury hotels when I went out. After this experience, Wanda Realm will become my first choice!!!

This hotel advertises itself as “7-star,” but my experience at the front desk was deeply disappointing. They couldn’t process my Visa card — something I’ve never encountered anywhere else in the world — and told me it wasn’t valid for international use, which is simply not true. I was asked to wait on the side, but no one followed up with me. I eventually had to go back and ask for help myself. The female staff member I dealt with was curt, unhelpful, and kept changing her explanation, which made the situation even more frustrating. For a hotel that claims to offer world-class service, this kind of treatment is unacceptable. That said, I want to sincerely thank the housekeeping staff and the concierge team — they were all warm, polite, and professional. Their kindness helped ensure my trip wasn’t completely ruined. I truly appreciate their efforts. It’s unfortunate that such a big gap in service quality exists within the same hotel. I won’t be returning, but I’m grateful to those who did their jobs with care and respect.