West End Hotel

I am usually a generous reviewer. I find pleasure in giving high ratings to the establishment if it is good, or close to good, or even if it is value for money. Now this hotel, offers a heritage, by having their location almost at the heart of the city, just opposite of the Bombay Hospital, offers a great experience in providing old school hotel charm to the residents. But, during my stay, whereas they have offered me a good spacious room at 4th floor, they allocated two shady rooms to one of my male colleague and one female colleague, where the floor was renovated, dimly lit and having dust, stolen/discarded items from Bombay hospital like IV stands!! If you go through my photos, you will find these scary photos! Rest, I have rated the services 'good' since they have a very old school charm restaurant, which took us back to 90's and the stewards are excellent. Why on earth, a hotel takes booking of guests and make them stay in the floor which is getting renovated. Not done at all!!!

If you're on a budget, this place is for you. Place seemed like it was under renovation...I hope so, because it needed it like 20 years ago. Service was excellent. As a solo traveller I felt super safe. Staff was super helpful. My room was ready ahead of time and they allowed me to keep my luggage for the rest of the day. Only killed 1 cockroach. Breakfast was good. Location is excellent. When you renovate, I probably won't be able to afford you...but such is life ;)

The experience staying in West End Hotel was not worth a penny. We spend 4 nights and paid ~9k per night for family room. There is renovation activity going in the rooms and lift, which caused significant inconvenience. We asked to change our room to slightly bigger room on day 2 and they upgraded us stating that it is of the same price. That room was even more spacious except that the area above our room was under construction. After a while there was continuous drilling noise which was unbearable. We requested to stop the activity but the manager at reception simply said that "we can not stop the construction". We asked then change the room or refund the money as we were unable to stay. They agreed to change the room at different floor and told us that staff will clean the room in half an hour and then they will inform us to shift. No one came for the next 3-4 hours and the construction activity also stopped. Then around 4pm, we went to have food from outside and one member stayed back as he was having fever. The moment we stepped outside again the drilling noise started. The person who stayed back called at reception to stop it. But the manager did not listen and responded that you can change the room immediately if you want but noise will continue. We did not change the room but stayed outside of the hotel till the time construction was ON upto 8pm. I've stayed at lot of hotels in Mumbai and haven't seen this kind of treatment with guests. I also asked the manager to connect me with the management to that I can apprise them but he said they are not available. I recommend avoid staying at this hotel as they do not care about the guests. However, their room staff was polite and courteous. They also empathized but they were unable to take any decision.