Whala Urban Punta Cana

My friend stayed here last year and recommended that I start here and I wasn't disappointed. The food is ok. The rooms are not bad for the price. I would definitely stay here again!

I booked last minute and it was good for the price but the room could definitely use an upgrade. The area seemed safe but I didn’t really venture out unless I had an excursion booked. The staff was pleasant and accommodating I missed my flight and had to change dates and I appreciate them working with me. There’s a few food and drink places just out side of the gates to the hotel and even a mini mart and a small shopping center a few a minutes walk but not much else close enough.

My Expenses , and this location was the worst thing when I arrived to destination the front and it was not very friendly. They don’t communicate anything. They told you go ahead and sign the paper and you’re checking in. And you’re good to go. They don’t have elevator very little customer service to help with your luggage. Also, the full is not good at the room. It does not show the same picture when you rented to a hotel.com. My room I had to tell him three times that AC did not work and the end of the night. Didn’t do anything. You have to wait for the transportation for too long the next day to take it to the Beach. The service is terrible. They only care About the Money, so I recommend to the property manager to take this as review very seriously becausebecause it was very bad. Also, the hotel is very all in its main in repairs, So many issues I will not recommend. Too many policies, but they don’t have the right everything. They lie to you on the pictures with the different photos from the room. The hotel is very old.