Wheatleigh Hotel

Felt compelled to write since the reviews on here are a bit mixed, which truly shocks me. Wheatleigh is exquisite. We were immediately greeted by name upon arrival, escorted promptly to our suite, and given a brief and excellent tour of the property. The suite was beautiful and the views from the balcony breathtaking. The preserved architecture of this estate makes it feel special and unique. Staff were superb, remembering it was our anniversary, making sure we were well taken care of without being intrusive whatsoever. The food was amazing! We indulged in their new brunch menu and loved it. The chef personally came out to explain his new dishes and be sure we were enjoying. What a gem of a property, matched by equally lovely food and staff. We will be back soon.

Fantastic estate style hotel with an intimate setting; great place to escape the city for a relaxing and scenic weekend in the Berkshires Extremely accommodating and friendly staff made this an incredible experience. The grounds are kept in top shape, the food is to die for, and the accommodations are everything you'd expect from one of the world's best hotels. THEY HAVE A NEW CHEF AT THE PROPERTY. Very delicious no details spared. Top notch. Gourmet vibes / yet substantial serving.

Beautiful spot and good food. We almost never leave reviews but Customer Service was atrocious sadly. We stayed at the hotel December 2nd after purchasing dinner and overnight stay at a charity auction with a premium for a great cause. Hotel insisted on emailing us our invoice when we checked out because it was complimentary except for the beverages at dinner. Which they never did. We checked and our credit card was charged separately for the beverages at dinner, but also again for entire “complimentary” dinner including the amount separately billed (again). Now several calls and emails with no answer. This isn’t what I would expect from a luxury hotel. It is a shame as venue is beautiful but we are local and can assure you that we and none our friends in Lenox or larger Berkshires community will ever direct guests there. Customer service is important in this business, that is much bigger than the billing mistake.