Willard InterContinental Washington by IHG

This hotel is wonderful! The interior is stunning, the rooms are immaculate, and the service is amazing! From the front desk to the valet everyone is nice and friendly. We went to the café but unfortunately didn't get to eat on site. We did get to walk through tea time and it looked like people were having a great time while someone played harp. I peeked into a ballroom and it was stunning! I would definitely recommend.

I’d like to bring something to your attention—a situation that caught me completely off guard during my stay. I came here expecting the usual: basic check-in, polite greetings, and standard service. But what I got… was far from that. Instead, I was met with Josephine—a front desk professional who completely raised the bar. Her warmth, attention to detail, and genuine care turned a routine check-in into a genuinely welcoming experience. She didn’t just do her job—she elevated it. Every interaction with her was a reminder of what true hospitality feels like. She was patient, kind, proactive, and made sure I had everything I needed before I even had to ask. That kind of service is rare—and it deserves to be recognized. So yes, I came here with a complaint: your front desk team, especially Josephine, has now ruined other hotels for me. They’ve set a new standard—and I’m afraid not many will live up to it. Please pass along my heartfelt thanks to her and to your whole team. You’ve made this stay unforgettable.

(Writing this from the hotel) My husband and I are celebrating our first wedding anniversary, and we couldn’t have chosen a better place. Great location, and views from our window. It’s nice and spacious. The beds are comfy, and so are the pillows. The lobby is pretty. However, the bathroom and the living room area could have been cleaner. The weight scale in the bathroom is most likely out of battery. The service could have been better. We asked for more water and coffee pods, but we never received them. I’d still recommend it due to its location.