Willow Bay Resort

A nice hidden gem. The rooms are great for a simple family vacation. When booking, keep in mind, every room has a balcony to the beach and they have open air breezeways. So, you will eventually collect some sand on the floors in the room. Within 4 to 5 miles of anything you could need. Staff on site is fantastic and are available 24/7. Highly recommend for the location and the price.

We stayed here for two nights over memorial day weekend. First I will start with the positives. The view from our room was great. The beach is awesome and you are close to many things for convenience. Now the negatives. The remote control for the TV didn't work initially but that got resolved quickly. Half of the electrical outlets in the room did not work so we had to share the same phone charger and take turns. The Internet is very spotty and I eventually had to use my phone as a hot spot to finish watching my shows on the smart TV. The water pressure in the toilet was very low so you have to hold down the flusher for a while to get the toilet to flush. When I went to the elevator I found a pile of ice chips dumped out on the floor (see photos). I didn't get any sleep the first night because the walls are paper thin and the neighbors above us partied all night long. The second night my neighbor next to me told the group above me to keep it down at midnight and he almost got into a fight with them. I ended up calling the cops at 1:30 am and my wife heard one of them getting arrested when she them say through the walls "I'm pressing charges this time". This resort is on North Myrtle Beach (which is supposed to be a little more reserved than South Myrtle) but you could have fooled me. We let the front desk know about the experience and she said she would talk to the owner about getting us a credit and we should hear back no later then Wednesday. It's been a week and we still haven't heard back from them. I would recommend you look elsewhere to stay.

Let me start with the very few positives. The beach is right there walking distance, the water pressure is good, and the linens were relatively clean, for the most part. Now, let's get to everything wrong with this place. The check in. Staff was absolutely rude and unprofessional. They seemed more interested in their personal call which was on speaker phone than doing their job. They acted as if checking us in was the biggest inconvenience, gave us attitude, and in general had zero respect. One of the staff appeared as if they were under the influence of something or maybe had a very rough night prior. The hallways and common areas were dirty, muggy, lacked air conditioning, had zero rules such as noise, trash, common decency (for example, unruly children lighting off fireworks at one am outside our window). The room. Where do I even begin. The room is extremely outdated, old, smelly, dirty, muggy, humid, completely unsafe, and nothing like the pictures at all. There's excessive dirt, dust, and mold on the fans in the bathroom and room. There was no smoke detector. Air conditioner barely ran. The odor in the room was quite heavy. We booked a one bedroom suite with one queen, one full, and two pull out couches. Instead we got one queen, a bunk bed (located in what can only be described as a closet), and one pull out couch. I cannot stress this enough, the pictures are a lie. The room looked absolutely nothing like the pictures. For the price they are charging, we would've been better off going to a motel and probably gotten a better room and better service. Please be aware and be warned of this establishment. Look elsewhere or stay at your own risk.