WimPen Sueño Azul

As usual, the resort standard of villas, pool and housekeeping is amazing with the most attentive staff. Not enough can be said for how Marigel, Evelyn, Fran etc. care for our stay, they do their very best to accommodate a lot of owners requests and concerns with minimal staff, but they can only do so much. Due to the standard of customer via an alternative Booking site, the resort's reputation is taking a bit of a beating with the owners, and probably with the locals too. The villas do too, with the senseless vandalism and idiotic behaviour they display- maybe Ona can increase the security AND prices for Booking.com to either discourage them from going, or to reinvest in newer villas for the owners, and then the locals will have a better class of tourist? Those who are invested in Sueno, such as the staff and the long term owners, should be treated as priority as opposed to those who care nothing this class of resort and the part timers who evidently don't belong as the two don't mix. Why waste good villas on those who don't value them? As stated, this is NOT directed strictly at Sueno Azul and its staff, but to Ona Group, and I will be writing an extended letter outlining more issues evident on ours and other owners' last holiday. First class from all the Sueno staff x

January 2025 We had a wonderful stay for 3 ½ weeks in Ona Sueno Azul. Great villa with a full comfortable accommodation (with BBQ !), nothing was missing for a great time in perfect location at Callao Salveje. Perfect maintenance and service and very friendly people from Ona Sueno Azul. Good WiFi, nice swimming pool, nice private garden. Only one remark, maybe it will be better with a good coffee facility (for example: Dolce Gusto) We will come back.

I am not sure about the accomodations but the service in the restaurant is terrible. Very forgetful food is a mishmash of very below average choices and not even executed to any good standard. The waitress is not bothered even with a tip. I am sadly disappointed as I love to eat next to places where I stay. I would say one of the worst restaurants I've eaten in a while.