Windsor Guanabara Hotel

I’m very surprised about some recent reviews of this hotel that bare no comparison to our stay. The hotel is run very professionally by excellent staff. The hotel is very clean and our twin bedroom was very spacious and comfortable with a very nice bathroom and fantastic shower. We had one evening meal the night we arrived and the food was, choice and service was excellent. Prices were very reasonable. Breakfast is excellent with a very good choice of hot and cold food plus a very good choice of fresh fruit. Overall this is a very good hotel and worthy of at least 3 stars. The local area has quite a lot of rough sleepers like many big cities around the world. I would definitely recommend the hotel as a very good place to stay.

Nice hotel. Excellent service. Really good quality food. Rooms clean and tidy. Hotel missing some standard four star amenities.

During my stay at this hotel, I encountered several issues that significantly impacted my experience. Unauthorized Room Entry: On my first day, a staff member, likely a housekeeping attendant, entered my room without knocking while I was resting. She spoke only Brazilian Portuguese and did not understand my request to speak English. This breach of privacy was concerning and should be addressed to ensure proper protocols are followed. Noise Disturbance: My room was located on the 11th floor near the elevator shaft. Throughout the day and night, the noise from the elevator was constant and disruptive, making it difficult to sleep or relax. A room in this location should be soundproofed or designated for guests who are less sensitive to noise. Room Key Issues: The room key required daily reactivation, preventing me from accessing my room without assistance from reception. This inconvenience could be resolved by extending the validity of room keys for the duration of a guest’s stay. Reception Service: The reception staff displayed an unwelcoming attitude, making interactions feel as though they were doing guests a favor rather than providing standard service. A more hospitable and professional approach would greatly improve the guest experience. Room Service Pricing: The cost of in-room dining is disproportionately high compared to the quality of the food. For instance, a small frozen pizza (approximately 10 cm in size) was priced at 60 [Local Currency], which does not justify its value.