Wish Natal

We chose the Wish resort through our American Express concierge service. The hotel didn’t let us down. We had planned a birthday trip with 10 family members. The travel agent canceled our reservation 3 days before our trip to Brazil, most of us coming from the USA 🇺🇸. At our checking, Diogo informed us that we only had breakfast included. My husband thought he had booked the all inclusive option. Diogo offered us a great rate! And we were able to get that fixed. We faced a serious challenge in our room due to a potent moldy smell, which posed a significant health risk to our 7-year-old child, who suffers from severe asthma and is allergic to mold. Following an asthma attack during the night on our second day, I contacted the front desk, and Diogo's rapid response was instrumental in resolving the issue. His provision of a 220v to 110v converter and plug adapter allowed us to administer crucial breathing treatments and prevent a potentially severe outcome, Diogo was quick to switch us to another room. He and the front desk staff was a lifesaver. Mikarla our room manager took great care of our room. At the pool restaurant, Saulo was our bartender he work hard, made us awesome caipirinhas, he was always attentive, with a great attitude and enthusiasm. The waiter’s Rodrigo, Emanuel, Felipe, was always attentive and friendly. For the all inclusive each adult gets a 25 min massage, the spa is beautiful and modern. Delaila was our masseuse she was amazing, so knowledgeable, friendly her energy and love for what she does makes you feel welcomed and comfortable, my husband is not the type of guy who likes massages, she made him feel so comfortable and relaxed. He was beyond grateful. The breakfast was absolutely delicious! Every single item is crafted at the Wish catering ( I found out because my 7yo was obsessed with the rustic bread and I asked the chefs) I need the recipe please! Juliete was our favorite personal at the breakfast, she was so friendly, made us feel like family. She was so kind, on our last morning there I asked her for a mimosa ( it’s not part of the menu for breakfast) she was quick to bring me one, I told her it was my 40th birthday and I just wanted to cheered that. That’s when she went an extra mile to make sure my birthday was extra special! Franklin the baker made me a birthday cake 🎂! Juliete brought it to the breakfast table with all the breakfast staff singing happy birthday, everyone sang it together, her and Franklin’s actions show how much they loved what they do! I cried, little they knew my birthday celebration had fallen apart. Their actions made me feel loved and appreciated. I couldn’t have all my family members with us, something I had planned for months, the Wish resort staff didn’t know about anything, they made birthday so special, I’m so thankful for all of them. Please share with all the staff our appreciation! Thank you so much! Sincerely Rimmer Family

Thank you to very friendly Jane, Laura, Juliete e Caio. Very lovely people. Special to João Vitor, Manoel, e Kate. I will be back.

I stayed at Wish Natal for one week to attend my brother’s wedding festivities. The stay there was incredible. The accommodations were great, as well as the activities there. The food and drinks were fresh and delicious. I think the best part of the stay at Wish Natal was the staff. Most of our large group staying there were visiting Brasil for the first time and do not speak Portuguese; the staff were incredibly friendly, welcoming, and patient with us. I especially appreciated Lucas, Arthur, Michele, and Felipe (although everyone there was great)! I will never forget my week spent at Wish and already want to go back!