Wonil Hotel Perth Handwritten Collection

Great location. Not enough of the sign of parking in hotel..try to ring before in few time but no answer. When check in. Don’t think the information was given enough as well. I have to check few time on my own. Pillow case was dirty have to get them to replace. And heater was not working well at night. They say there is nothing that can do. But they do offer extra blanket.. restaurant didn’t ask if we have membership for the special price on the order so check out take a bit while because they have to rearrange the bill.. after all.. not as good service as it should be..

Very nice place with beautiful rooms for a decent price. With river views for most the rooms! Parking for the hotel is nonexistent there is 8 bays for the hotel!! Had to park on street which was like 600mts away! Hard with a baby in the rain! Aircon was set on 24degrees couldn’t change up or down just on or off! No toilet brush to clean toilet!

KICKED OUT BY THE RECEPTIONIST I visited the hotel on July 24 around 10:30-11am to meet a friend at the lobby restaurant. I arrived with my bicycle and fully understand that bicycles are not allowed in the lobby. I also did not expect the hotel to store it for me, and I can accept this rule without issue. The real disappointment came from the receptionist’s reaction. The moment she saw my bicycle, her expression changed noticeably, and she addressed me in a cold, dismissive tone all the way. She knew I was there for a friend catch up (and my friend already waited for me there before I arrived), her words were simply “The restaurant is closed,” which gave me the impression that it was out of service entirely. At most hotels, staff would politely clarify that breakfast had ended and lunch would start later, rather than leaving the guest with a misleading impression. While I was trying to figure out how to handle the bicycle situation and still have lunch with my friend, her demeanor made me feel distinctly unwelcome — as if the message was, “You can’t do this” or “You can’t go there.” - her expressions and tone strongly conveyed that impression. At the very end, she finally mentioned, “The restaurant serves lunch at 12 pm” , after I chased the restaurant question though. I understand she has no obligation to make exceptions for my bicycle, but as a representative of the hospitality industry, basic courtesy and professionalism should be expected. There was no attempt to offer an alternative, no effort to make me feel welcome, and no warmth in her communication. I had planned to enjoy coffee and lunch with my friend, then stay for an online meeting in the afternoon. Unfortunately, within five minutes of arriving, the unpleasant interaction made me leave altogether. It was especially disappointing because I had been looking forward to trying this hotel for a long time, combining my cycling plan, work schedule, and meeting a friend I hadn’t seen in a while. Rules are fine, but the way they are communicated matters just as much. I truly hope the hotel will invest in training staff to deliver messages with professionalism, sincerity, and respect.