Wyndham Garden Wismar

Hotel was good. Beautiful garden. Great, rich breakfast. Rooms were clean and big. However we choosed this place becouse of access to electric cars chargers. We couldn't access them from the level of the app (it was private charger so the owner needs to give us permission) and there was no person who could help us with it. There was also problem with chargers in the neighbourhood as well so we endup frustrated. We were in the middle of long jourvey. Apart of iw experience was great.

Be very aware you need to spend €5 to park Meal was 28€ a head but we went in to town to Sadhu which was amazing and a lot cheaper. Breakfast was reasonable with plenty to choose from. This hotel needs updating badly and while we were there it was full of bus tours, we felt 200 yrs too young! This hotel is in the back of an industrial estate so don't expect anything around it!

Not a very "user friendly" hotel, especially if you don't speak German! All the guest hotels information was written in German so I had to put it through the translator to understand. The staff also spoke very little English. Furthermore, I did not find the staff very friendly. After checking out the sauna area I realised I needed 2 euros for the spa (this is ridiculous in itself!) so I go to the front counter where the gentleman there says "oh you can't just come in here and use the spa", who obviously assumed I wasn't a guest, instead of asking if I was a guest. Then after sorting this out I ask him what time the restaurant was open to which he replies "the restaurant is not open tonight or tomorrow night...you have to book". So you would think that he would have asked if I would like to make a reservation but NO...So after being out and about the whole day and feeling exhausted Ihave no option but to go to the shops up the road. I decide to take an uber or taxi. After much time spent in the foyer of the hotel trying to get an uber I ask the gentleman to order me a taxi to which he replies..."oh it's only a 10 minute walk to the shops". You would think that after seeing me there in the lobby he would have asked if everything was okay and if I needed help but again no real customer service! On any other given day I would have been happy to walk to the shops but after being out in th cold and snow all day and feeling exhausted I did not want to have to do this. Also it was dark, which is a safery concern for a woman on her own! The rooms were comfortable but dated and there was no tea or coffee in the rooms or any nice individual personal items (body lotion etc). The spa area was nothing to write home about. I got the general feeling that the staff here were unenthusiastic and tired and only want to do the bare minimum for their guests. Would not stay again.