Wyndham Grand Shenzhen

Excellent location and subway station is just right in front of the hotel. The subway station also has escalators (both ways up and down). Nearby many shopping malls - One Avenue, Intown, Coco park etc. The room is also big and spacious. Only downside is the cigarette smell lingering around the corridors.

Good service, good location, useless wifi, hallway smell of cigarette smoke. There’s a no smoking rule. But the hallway to our room smelled and stay smelled of cigarette smoke. This removes 3 star. The wifi is terrible. I end up using hotspot from my phone. I need reliable fast internet when I need to do work. This removes 2 star. The toilet doesn’t have washer or bidet. A shame since it would improve hygiene at not too high of a cost. The room is large, we got a corner room with separate desk for vanity and work, which is great. The power outlet is international and they provide an adaptor in the room. They have separate hotel phone next to the bed and to the work desk, making it easy to call the hotel. A large trash can with uncomplicated lids really helps, you can just put waste there easy. The bed is a full size king bed. Unlike many hotel that says king bed but then provide not really a king bed. The front desk staff is helpful. The concierge does outstanding work with so many things to handle. If it weren’t for the room and staff, this would have been a zero star review.

Very disappointed with the service. After checking out, we stored our luggage but were caught in heavy rain. The hotel concierge demanded a deposit just to loan an umbrella—completely unreasonable for guests who just stayed there. Poor hospitality and lack of basic courtesy.