Wyndham Guayaquil Puerto Santa Ana

My stay at the Wyndham Guayaquil was mostly great! The hotel itself is nice - clean, spacious rooms, great amenities, and a delicious breakfast buffet. However, I had a very unpleasant experience with the front desk staff, particularly a member named Carlos. We had paid more than $20 per person extra for breakfast, but it was not provided as promised. This was disappointing and put a damper on our stay. We requested a packed breakfast for our early departure, as we are both vegan, but this request was ignored. Instead, we were repeatedly offered a cheap, pre-boxed breakfast, which was not suitable for our dietary needs. We were not given enough time to look at the full menu, which was only in Spanish, not English. We eventually had to have a very long conversation with the front desk to explain what a vegan breakfast could look like, given the options available at the breakfast buffet. I wish it had been easier to communicate with the front desk staff. Everything else at the hotel was fine."

Disappointing and incompetent Front Desk Service We chose this highly-rated hotel for a two-night stay, opting for the breakfast-inclusive rate at an additional $20 per person per night, as we're vegan and wanted reliable options. Our first morning's breakfast at the extensive buffet was genuinely lovely. However, our experience on the second day, a travel day with an early 6:00 AM flight, was frustrating. We needed to leave by 4:00 AM and requested a vegan breakfast to go. The front desk agent, Carlos, quickly presented a sheet with four breakfast options, all in Spanish. He kept offering us eggs, despite our repeated clarification that we are vegan. Before we could even process or translate, he pushed us to choose the cheapest $8 option. We managed to quickly ask about the $10 option, which seemed to annoy him. Later, realizing how rushed and unaccommodating the exchange had been, we returned to the front desk. It took three staff members to finally get us a to-go bag with a sandwich, apple, banana, bread, juice, and water. While the rest of the hotel was perfectly fine, the front desk staff's lack of accommodation and unhelpful attitude significantly detracted from our stay. For a hotel of this supposed caliber, we expected much better service from the first point of contact. Edit after receiving the to go breakfast: the sandwich has meat, lettuce and tomatoes. The staff is very incompetent and ignorant. Would not recommend staying here if you care about service.

Disappointing Stay: Excessive Noise Disturbed My Sleep at Wyndham Guayaquil Puerto Santa Ana I want to express my extreme dissatisfaction with my recent stay at your hotel, specifically regarding the persistent and disruptive noise that plagued my entire night. As a guest, I expect a reasonable level of peace and quiet, particularly during the late hours, to ensure a restful night's sleep. Unfortunately, this was far from my experience. Throughout the night, I was subjected to several distinct sources of noise that made it impossible to relax or sleep. This included noises from the construction next door and it the hotel itself heavy nosies like somebody is moving heavy objects at 0600 am in the morning.. The disturbances were constant and truly ruined my stay., the unbearable noise level overshadowed everything. A hotel's primary function is to provide comfortable accommodation, and the inability to sleep due to excessive noise is a fundamental failure in this regard. I urge you to investigate these noise issues thoroughly and implement measures to ensure future guests do not suffer the same experience. This includes considering better soundproofing for rooms, stricter enforcement of quiet hours, or addressing external noise sources if possible. I am highly disappointed and feel that the quality of my stay was significantly compromised. I hope you will take my feedback seriously and address these concerns to prevent similar situations for other guests.