Wyndham Houston near NRG Park Medical Center

I usually do not leave a review when travel. However this was the worst experience I have ever had at a hotel. I stayed here over the weekend and was VERY DISAPPOINTED in the accommodations. The rooms were stale and dingy. I booked a room that overlooked the pool. The windows were dirty with mildew stains. The “ Rooftop view” was also dirty with mildew stains, and filthy towels left behind, I am assuming from prior repairs. I complained and was changed to another room which was a little better, but still bad. I had to Lysol everything before touching. The TV did not work. I was told the cable company had to come and fix because other rooms were affected as well. The sofa bed was from 1960, and was dingy as well. The room had an overall mildew smell. It improved after spraying the Lysol, but the next day the smell returned. The swimming pool was cloudy to partly fair in appearance, just horrible. Half way through my reservation I decided to leave because a MOUSE, yes MOUSE ran across the bedroom dresser. I have never experienced a hotel like this. It was simply horrible. I WOULD NOT RECOMMEND THIS HOTEL TO ANYONE. Please see attached photos.

The ONLY good thing for this hotel is location if you’re attending an event at NRG stadium. We showed up to check in at 4:30pm when check in began at 3pm. We waited in a huge line of people also checking in for an hour in the hot humid lobby. Our event started at 6:00, didn’t get up to our room until 5:30 and still had to get ready. Missed the opening act. There was no refrigerator, no microwave and no working ice machine on our floor, those are all basic amenities. The king bed had a divot in the middle. Thankfully the a/c worked good in our room. We paid over $500 to stay ONE night for a Morgan Wallen concert. This hotel needs serious updates and renovations if they’re going to charge this much. Like I said the only positive feedback I have is location. 10 min walk to NRG Stadium.

My family and I stayed here June 13–14 for the Metallica concert. The location is convenient and within walking distance to the stadium, which we appreciated. However, our experience overall was disappointing. We were charged $30 for parking on Saturday—even though we were hotel guests—because of the concert. When we asked the front desk about it, they said it was “concert parking,” which didn’t make sense since we were already staying there. The hotel was also charging $50 for public parking and allowing non-guests to park anywhere, so we felt pressured not to leave for dinner in case we lost our spot. Another issue was the breakfast buffet. It looked like a standard hotel buffet, so like many other guests, we assumed it was complimentary. Only after helping ourselves and halfway through the meal did we learn it was $18 per person. There were no signs posted with pricing, which was misleading. Unfortunately, the lack of clear communication and guest consideration overshadowed the convenience of the location. I wouldn’t stay here again or recommend it to others.