Wyndham Santiago Aeropuerto

Just got back from staying at a hotel, and it was good. The rooms were huge, and the decor was super modern, which I loved. The food at the restaurant was pretty tasty, but it definitely hit the wallet. Breakfast was a highlight though, a really nice spread and everything was fresh. I mean, it filled me up perfectly for the whole day. Also, the airport shuttle was a total lifesaver, so convenient. Overall, it was a decent experience with some definite pros and cons. I would recommend it if the price is right.

The room was clean, comfortable, and overall very good. The airport transportation service was excellent, and the driver was incredibly friendly and helpful. However, the rest of the staff did not meet the same standard. The front desk team seemed unapproachable and uninterested in helping. They appeared annoyed to be there and were not solution-oriented, often coming across as argumentative rather than supportive. At the restaurant on the first level, I had an unpleasant experience with a waitress. Her attitude was rude from the beginning—she placed the menu on the table and immediately took it away, asking what I wanted to order while telling me I couldn’t choose everything from the menu. When I pointed out that I couldn’t decide because she had just taken the menu, her response lacked any courtesy or professionalism. She didn’t smile or make an effort to be welcoming—except when bringing the bill and asking for a tip. Despite the room and airport transfer being great, the overall attitude of the staff made me not want to return to the hotel. Good service is just as important as good facilities, and unfortunately, this experience was disappointing in that regard.

I had a poor experience at this hotel during my trip to Chile. 1) Rooms: The rooms are clean and spacious, however due to a lot of very loud road noise throughout the night they arent particularly comfortable for sleep. 2) Shuttle service: Although the hotel offers a free shuttle is is quite poor. Should your flight be delayed, etc. And you need to rebook it is extremely difficult to rerequest. Furthermore, the saftey in the shuttle is concerning. During my stay, the driver transported more passengers than the allowed capacity, and while accommodating this additional person, hit my partner in the head with a piece of luggage and did not apologise. When reportedthe receptionist, Valetina Bustos at check in, she dismissed the concerns, stating that it was acceptable since everyone reached their destination. The vehicle being over capacity meant seatbelts could not be used also. It is not unreasonable to expect that their transportation services prioritise safety. I had to use this service a second time, this time with a differnt driver, despite there only beong 6 of us in the vehical, again seatbelts were obstructed from use, and the back seats were moving (not fixed in one place) meaning that whenever the car stoped the seat backs would slam into our backs. If an accident had occurred, we would have been in extreme danger. I cannot recommend this hotel.