Wyndham Santiago Pettra

What a great stay! We've been here for 10 nights and here are the things that make this worth 5 stars: 1. Breakfast is included and it is amazing. A full spread including fresh fruit, pastries, hot dishes, cereal, breads AND they will cook eggs to order on request. 2. Room was soundproof. We had squealing children next door but couldn't hear a sound in our room. 3. Location across from a mall with restaurants, shopping, Jumbo, and laundry by the kilo. 4. Secure, free parking. 5. 100% friendly and patient staff. 6. Spa with massage, body treatments at tolerable prices. 7. Comfortable room, good beds. 8. Good value for money. It's not the Ritz, more a clean, well run, business hotel. Only weird thing: a gap in the bathroom wall caused it to be open to the bedroom. Not perfect privacy but we are an old married couple so no big deal! We will return!

Amazing hotel with great service right near a shopping center. Service and food were excellent.

First impressions are everything...when that first impression is a surly front desk attendant telling you that "you room is not ready" but "if you pay for an extra night we can get you into one," you are off to a bad start. After an overnight flight, this is what we were told at 10am. What could have made the situation far better would be - "your room isn't ready yet but can we offer you a table in our restaurant?" Or, perhaps, "there is a good coffee shop down the street, can we store your bags and call you when your room is ready?" Nothing. In fact, we had to ask to store our bags. Poor hospitality and, apparently, poor leadership. This was the only bad experience that we had in Chile. Such a shame.