Wyndham Springfield City Centre

I came for a conference and was assigned a room from a reserved block. The rooms were not ready at check-in 4pm. I was given a voucher for a free drink at the Starbucks downstairs for my trouble. Then…the beds had no sheets. The staff were apologetic on both counts and no, I didn’t end up sleeping on a bare mattress. The building is creaky--it feels old. It sways about in the wind. The room phone was straight out of 1993, the toilets appear to have been originally intended for a kindergarten, and the beds both sagged. Clumsy repairs on the walls show where damage had been spackled and/or rewallpapered with offcuts of the sheets. The lamps were of a similar vintage with burn marks on the shades from the old incandescent bulbs that haven't been available for purchase for years. In the morning, I missed the breakfast and first conference session because the elevators in this thirty-story tower had broken down. A trip down so many, many flights of stairs made me dread the thought of going back up, let alone coming down again laden with my two bags. On the bright side, I was still able to snag some food as the waitstaff were quite understanding of the situation. The elevators were running again later that day. The conference rooms were fine save that they were not heated while it snowed outside. Many folks were fleeing to their rooms to retrieve coats. This wasn’t an issue on broken elevator day as we saw an increase in temperature of 20 degrees outside--which also made their choice to deploy space heaters in the conference room too little, too late. There were myriad half-measure issues too, such as the motion-sensitive soap dispensers with standard knob faucets, which makes no sense.The staff were nothing but apologetic and well-meaning, but the facility itself simply hasn't been maintained. I may come back for future conferences if they are scheduled here, but I cannot see staying here as a hotel guest again. It's too depressing.

I recently stayed at the Wyndham in Springfield while attending a conference, and my experience was disappointing from start to finish. Upon arrival, I was informed that the King room I reserved back in December was no longer available due to the hotel’s occupancy. Instead, I was moved to a double queen room - without any rate adjustment. When I questioned why my reservation wasn’t honored, I was essentially told, too bad, we're running out of King rooms, that’s just how it is. Not a great start. Once I finally got into my room, I was greeted by a swarm of lady beetles - both live and dead - crawling on the walls, furniture, and even the bed. The deadbolt on the door wouldn't latch, either, making me feel incredibly unsafe. On top of that, the room was an unbearable 79 degrees and incredibly stuffy. Given my less-than-welcoming check-in experience, I just cranked the air conditioning and hoped for the best. It finally started cooling down around midnight, but the unit squealed loudly all night, making it impossible to get a restful sleep. The beds were another disappointment. The mattresses were broken down, sagging, and felt like they should have been replaced years ago. I’ve had more comfortable stays in roadside motels. The bathroom was just as bad. There was a wad of hair in the tub drain that definitely wasn’t mine, and to top it off, there was no hot water during my entire stay. Housekeeping was another issue. After returning from my conference on the first day, I found that my room had not been cleaned. While it wasn’t particularly messy, I expected fresh towels, a vacuumed floor, and the garbage to be emptied at the very least. Instead, everything was exactly as I had left it - including the dead beetles, which were still scattered across the carpet. On the second day, I returned to my room for a nap in the late afternoon, only to have housekeeping open the door and startle. At least she was nice and brought fresh towels, but the lack of consistency in service was frustrating. Amenities were practically nonexistent. There is no hotel convenience store, and the on-site restaurant closes at 9 PM. The two vending machines were nearly empty, except for stale, expired Skittles and bottles of lemonade and Mountain Dew - no water available. If you were desperate, you could buy a can of Coke from the front desk - for $2.00. To make matters worse, both the pool and exercise room were closed, and the entire building both felt and sounded like it was falling apart. Creaking, rattling - just an overall feeling of disrepair. I’ve never been this uncomfortable in a hotel before in my life. I’ve stayed here in the past (2013) for an event and had a completely different experience, so this was especially disappointing. Had my employer not prepaid for my stay, I would have found another hotel. Sadly, I wouldn’t recommend this Wyndham location based on my recent visit.

I would never recommend this hotel. Besides the check in area the hotel is unclean and outdated. We had to switch rooms due to our shower/bathtub not draining. The staff was courteous when arranging to move us to another room. In our first room it was 60° when we arrived. Despite turning the thermostat to 72° our room wasn’t warming up. The travel sized provided shampoo/conditioner/body wash bottles were almost empty which I would believe indicates they weren’t replaced after the last guest. The gym was closed and the whole floor that the pool was on smelled like mildew. The towel rack at the pool was empty and it was difficult to get more towels from staff. Ice machines on most floors were broken. The furniture in the guest rooms had significant signs of wear. Our bedsheets had holes in them. The second guest room we got moved to had dead bugs on the carpet. The lids to coffee cups in the room had pen marks from, I would assume, a previous guest. The room didn’t seem like it has been properly cleaned. The part I couldn’t look past was that our family was woken up throughout the entire night by what sounded like a rodent (rat?) in the walls. We could here it running around and scratching until morning and it was loud enough as I said to wake us up. The sanitation of this hotel is extremely concerning. We will never return and honestly never stay at a Wyndham affiliated hotel again. For $160 a night this was unacceptable.