Wyndham São Paulo Paulista

First of all, the hotel's location is excellent, the room size is okay, and the bathroom is small, but we ignore it. However, the one who works there at night, I personally go to him after calling customer service or reception and no one answers. I go to him personally and ask him for another blanket, and he responds to me as if I am in the hotel at his own expense and tells me to go and order from Airbnb and he goes inside and does not respect the person in front of him as if I am not there!! The hotel must deal with this bad employee seriously, or the reputation of the respectable hotel will decline and it will lose a lot of regular customers because of him. Finally, I know for sure that the hotel is good and satisfies all its visitors, and this only represents itself. My best regards

The hotel seems to be old, A/C units in the room make a lot of noise, the shower was disappointing since water temperature was fluctuating all the time, either super hot or cold which is uncomfortable. Breakfast was included and average compared to other similar price hotels in Sao Paulo.

I arrived to the hotel after 28 hours of traveling, tired and lacking of sleep and jet lagged. For some reasons both my debit card didn’t work and my bank is closed considering the time difference. They won’t accept another currency. I understand the policy however I had cash in USD and was offering to use it as deposit so I could exchange money the next day. I was not allowed. For a brand like Wyndham, there is absolutely no empathy, no customer service no help extended. The receptionist Manoel, this man was so unhelpful. I had to go around Paulista for an hour to look for a currency exchange place on a winter night. After I paid, there was even no staff to assist with the luggage. The hotel room is worn and the cupboard is hideous. I am a hotelier myself and the service was unacceptable. I would have been a different scenario if I did not have the cash for a deposit, all he did was insist that the administration did not allow, no further resolution offered. Wydham being a US brand and not allowing USD in payment or at least a deposit was a disappointment.