Wyndham Wroclaw Old Town

The location is great, and the rooms (and bathrooms) are renovated and very nice. The staff was friendly, and the spa / massage (by appointment only) was great . But the beds (mattresses) are very hard and that's why I slept very badly. I don't like soft mattresses, and hard mattresses are normally not a problem for me, but this was way too hard. We stayed here for 4 nights and that's why the bed and good sleep are so important for me. Unfortunately, because that's why I won't be returning to this hotel, but I would definitely return if the beds were a bit softer and I could sleep well.

Very mediocre experience with staff and rooms are old and worn out. Apparently there are two sides to this hotel. One is nice and new (advertised) and other is old and worn out. Unfortunately prices are same and very high. We asked for 2 beds rooms and they did not provide it. Staff was completely oblivious to the request and refused any help. Also Club is across the street and it was noisy till 4am. In the morning (9:00 am) there were still half drunk bums around. Very weird that hotel security did not handle it (happened two days in a row- Sat morning and Sunday morning) Two stars for great location but there are plenty better hotels around. My recommendation is to skip it. Also look at the pictures of ripped and old towels they gave us. When we asked front desk about them dry and off-putting reply: sorry.

Disappointing Experience Despite a Beautiful Hotel The Wyndham Hotel in Wroclaw looks great at first glance. The building is beautiful and the location is excellent. Unfortunately, the overall experience left a lot to be desired. During my two-night stay (€336 total), my room was never cleaned or refreshed during the day. There were no new towels, no trash removal, and no basic housekeeping. I also had a small bucket of ice delivered to my room and was told I had to pay €6 for it immediately. Paying that much for ice is absurd. Parking was another frustration. It was extremely expensive and felt like the hotel was simply trying to squeeze extra money out of guests. Between the overpriced parking and the petty charge for ice, which had to be paid on the spot, I would not stay here again out of principle. It is disappointing, because the hotel itself is nice and has real potential if it focused more on the guest experience.