Xperience Tulum Hotel

Beautifully designed hotel, room and swimming pool. The staff was friendly and attentive and we fell in love with the hotel’s cat who was also called Xperience. We can’t relate to the negative reviews, and besides that, there’s a safe in the bedroom big enough to store plenty of items (we stored two laptops for example). We liked that the hotel was located a bit outside of the touristy, noisy area. At least you get to see a glimpse of the real Tulum. We had no problem parking our car in front of the hotel and there’s a police station next door, so we felt super safe.

A lovely place to stay, when visiting Tulum. The hotel grounds are lush and beautiful. We had our own plunge pool, which was nice. Chava and Davis at the front desk were very welcoming and helpful. As the hotel asks guests NOT to flush toilet paper, I would recommend some kind of room freshener be provided for guests in the rooms.

I do not recommend this hotel. They charge $50 per room for cleaning. However, they do not provide new towels or toilet paper. The facility is unclean. The chlorine turned our white swimsuits yellow and ruined them. They attempted to impose a $150 fine due to a broken bathroom door. Additionally, they refused to provide an invoice for my company, which is illegal. Their staff has been stealing money from the rooms.