Y Meirionnydd

The two male owners are the most delightful people; friendly, efficient & welcoming hosts. The ambience is first-class, & breakfast was fantastic. This is a gem. Parking is tricky, but with some jockeying can be accomplished quite easily. We had a brilliant stay there.

A very comfortable and nicely furnished hotel. The room was spacious with a large bed, good quality linen and towels, as well as bath robes. The breakfast menu was varied, containing the usual full meal, but also tasty options of pancakes or salmon. Ideal location in the centre of Dolgellau.

I have just experienced the worst service I have ever had. We arrived at 7.20pm and placed our order at about 7.30pm. I ordered salmon, new potatoes, asparagus and a creamy white wine sauce. My partner chose roast chicken. The lovely young waiter explained that the chef had run out of new potatoes. We were offered 3 other type of potatoes and chose sweet potato fries. So far so good. We then waited and we waited…. The young man serving us was very apologetic for the delay and did everything he could to let us know that they were having problems in the kitchen - the usual chef had gone off sick, so the owner had stepped in to cook! He also said that the restaurant had only just re-opened etc. No problem. We waited…and waited….and waited… We then went inside because we were getting a bit cold. We overheard conversations in the kitchen which made us feel uncomfortable. After numerous apologies, our food arrived at 9.15pm!! The food took 1 and 3/4 hours to arrive! I could have cooked these 2 meals 3 times over in this time. There were only about 6 people outside during the whole time we were there and we were told there was a family of 4 inside. When it arrived, the salmon and fries tasted good BUT….there was no sign of any asparagus or creamy white wine sauce, just some very over-cooked broccoli and disgusting, watery, tinned carrots. We were told by the waiter that we only needed to pay 1/2 price for our meal and drinks which was a relief… We paid this and then I asked to speak to the chef (apparently also the owner…) Initially he wasn’t willing to come but I asked again and he came. I calmly told him that I had not experienced such slow service ever… I then made him aware that I hadn’t received any asparagus in white wine sauce as written on the menu… (I didn’t complain about the quality of the vegetables I was given.) What really upset me was when the owner/chef started to try to blame the young waiter for this! The owner/chef tried to tell me that it was the hotel’s “policy” that the waiter should have explained to / given me a choice about what I wanted… I felt really annoyed at this point because I felt this man was taking absolutely NO responsibility for: a) the exceptional long delays b) the missing ingredients c) providing me with only 1/2 of the meal that I had actually ordered. This owner/chef kept trying to pin the blame on his young and very patient staff member. I really cannot recommend eating here. What we experienced here was more than teething problems of a newly opened restaurant. There was a complete lack of respect by the owner/chef towards his own staff and towards me as customer. I have never experience anything like this before.