York Cove Hotel

I can only imagine they've read the comments and amended things. The room was easy to find, instructions were clear and sent via email. Corridors were well lit and easy to walk along with luggage. It is not a high rise so no lift needed. We stayed in the 2 bed apartment which was huge, well maintained and fully equipped. Including a washing machine and dryer. We stayed for two nights and the cleaner came the first morning, although we didn't need them. They did help us with putting the heaters on. My only comment is the restaurant is closed and it would be helpful to let people know that in advance. Overall I would highly recommend. It is a good location and easy to explore the surrounding area.

Not really a hotel anymore >

I booked this through booking.com back in September 2024. I chose this hotel as a special treat for my 72 year old mum as she lives overseas & we hadn't seen each other for a number of years. When I booked it showed a thriving hotel with a restaurant, staff, reception, a functioning pool and lovely views. At no point were we informed that this was no longer the case. Can you envision our shock to arrive at what appears to be an abandoned creepy unstaffed hotel. Having to walk through backdoor entries, dark corridors, a staircase that would never have enabled us to get our luggage to our room... not to mention the smell! The room was clean & fine, although there was a dodgy looking stain on the bed cover, a cigarette butt under the outdoor chair on our "patio" & the view of the empty neglected pool was something else! My mum was devastated as was I and neither of us felt safe staying there a second longer & promptly left. Due to this we also had to cancel our penguin tour as we no longer had accommodation in the area. Booking.com have reimbursed me for our 2nd night. I would like to be reimbursed for our 1st night also as your accommodation is simply not acceptable & not as advertised at the time of the booking.