Zazen Boutique Resort & Spa

We can't thank the Zazen team enough for their kindness and care. Everything was perfect. My son had a wee accident in the pool and Now, one of the team drove him to hospital, picked him back up and also took us for the follow up appointment the following day. They went above and beyond. Massages were brilliant and really reasonable, not over priced like other hotels. It was a wonderful place to stay. Highly recommend 🙏

Very good location, not far from Fishermans Village. Very nice hotel. Actually boutique - beautiful and very well-maintained garden, cottages integrated into the greenery, great attention to the details of finishing and decor. The service is really great and this applies to everyone, from the reception, to the waiters, bartenders and housekeepers. The cottages are small, but perfectly adequate. Well, and great quality of meals in the restaurant - a class of its own. A great place for a few days stay. However: One small detail - in the shower, painting can happen. And one flaw of great importance - the air conditioning in the cottage was inefficient and insufficient. One wall-mounted air conditioner would certainly work well in a 20-square-meter room, but in a 65-square-meter cottage, despite working at maximum and making a sound like an airplane, it could not manage to cool the room below 26-27 degrees C. During the heat it makes a big difference in comfort - we didn't get enough sleep, both because of the noise of the air conditioner and because of the temperature from which you are sticking to your pillow in the room.

I recently dined at Zazen Restaurant and would like to share my experience with the hope that it may help improve the level of service provided. While the restaurant itself is beautifully designed and the food including both main dishes and desserts was truly delicious and well-presented, the service unfortunately did not meet the standards I would expect from an establishment of this level. Most of the staff appeared inattentive and disengaged. They did not make eye contact, did not acknowledge guests promptly, and seemed more focused on clearing tables or arranging settings than attending to current customers. Despite calling out multiple times, it was difficult to get their attention. No smile, no eye contact, no welcome The one exception was a staff member named Oil, who stood out with her friendliness and positive demeanor. Her warm service made a strong impression and was greatly appreciated. The bill of the food. I do not regret paying this amount, as the food and ambiance were truly lovely. However, the service charge included in the bill would feel more justified if the service consistently reflected the standard expected of a professional hotel restaurant. I hope this feedback is taken constructively, as I believe Zazen has great potential with a bit more attention to guest service