Zentis Osaka

Our favourite stay during our trip to Japan!! The room was spacious, clean, all the amenities were top notch and the staff were kind. There is a bit of a walk to the train station however, the area itself is so beautiful that we didn’t mind at all. There is a coffee station on the main floor along with food and drink (for purchase). I highly recommend sitting and enjoying a coffee in their lounge before you head out on your adventures in Osaka. There is also an amazing sushi restaurant right across the street as well if you need to grab a bite. If we go back to Japan in the future, we will be sure to stay here.

Hotel was very clean, aesthetically pleasing and functional. Hotel staffs were very friendly and helpful, they helped us sending the luggages to Kyoto and it went smoothly. We also loved the fact that they have laundry/ironing room/service for hotel guests. We would recommend this hotel for couples and solo traveler as the bathroom inside the room was “quite challenging” for non-couples travelers. Last comment would be the hotel should have 2 types of pillows, we found the pillows too soft and overnight it flattened out. Location wise is for travelers who want peace and quiet from the bustling downtown area.

Poor service, unfriendly and not hospitable, especially towards kids. Even a 1-hour late checkout is charged. No adapter provided without a cash deposit. Rooms are tiny. Only positive was the bedding and pillows. Location is decent but not near main attractions, with nearby streets full of bars offering adult services – not family friendly. Would not recommend.