Zhemchuzhina Hotel Complex

The suites with a sea view were worth the money! Nice large balcony facing the water to relax. Nice large pool with both an adult and kids area. There are chairs by the water to sit by the sea, the coast is mostly rocks so make sure to bring sandals to walk down into the water

The hotel is nice so is the room service and cleaning team. However, the wifi quality is poor everywhere you go thus using the wifi was not possible. During our stay, the AC broke down and we were forced to live in the heat. When we asked when the AC will be fixed we got a rude reply saying that they do not know. We asked for a fan or something since it was very hot in our room and the hotel did no have fans. We then asked for a discount on our stay since the AC did not work and we got a dirty look as if we are not normal for thinking a discount is appropriate in this situation. The gym is nice however charges you 1000 rub if you enter it after 1 pm (even if you are staying at the hotel). There is also a huge issue with the elevators since they are tiny and going up with the suitcases was not comfortable. The wait for the elevators can we be very long sometimes.

Room Service attendant kicked me out from my room. I called receptionist to extend the stay and they told me that I may stay until 1 pm. Room Service lady knocked my door at 11 am asking whether I am leaving and then she knocked the door again at 12:15 and asked me to leave or to show the proof that I extended the stay. I wanted to have a shower and she knocked again asking to leave, I was in a rush and it was quite stressful. Looks like reception desk and room service work as separate entities within the hotel. I would suggest to train the stuff properly so not to scare guests away. It was embarrassing experience.