Zoetry Montego Bay Jamaica

2nd time visiting Montego Bay this year and my first time staying here. I must say, I'll be back next year for my bday!! The atmosphere was relaxing and laid back. I really didnt get the full experience of the resort but Jason, my butler made up for it. He would check on me daily, updated me on the menu and made sure I had a hot bubble bath every night. Just made me feel very special during my stay.

Ramona and David were absolutely amazing! They made our stay at Zoëtry feel effortless and extra special. Ramona was calm, thoughtful, and always one step ahead, while David brought great energy and made sure everything ran smoothly. They were both so kind and attentive — we couldn’t have asked for better service. Thank you for making our trip unforgettable!

This is the 3rd Zoetry we have visited and we will NEVER return to this location. Room service takes an average of 2 hours and the order was never correct. We signed up for an ATV & Water excursion. It was a two hour commute to location and another 90 minute wait for activities. It was 96 degrees; no water (items in lockers) with excessive flies from manure. It was so uncomfortable we decided to pass on ATV and get lunch while we waited for our canoe. After looking at the menu and deciding we were told only two things were available:wings and fries. Transportation back wasn’t until 1:30 so we had a long time to wait to return. Very disappointing trip! The work out room has broken equipment with no air. Towels are not replenished or replaced. We got them ourselves. The window in the bathroom is too transparent to leave the light on while showering. The refrigerator keeps items “not warm” certainly not cool. Upon complaining a rep for Zoetry said Jamaica location receives a lot of complaints. Info needed prior to booking! Run for the hills! Don’t come here! Finally, I am allergic and have a fear of cats. They are everywhere and in the dining room it’s unbearable.