Zone By The Park Kolkata

Title: A Great Stay with Room for Improvement Zone by the Park Hotel in Kolkata offers a truly pleasant experience that makes it a strong contender for a top-tier hotel in the city. The staff were attentive and professional, the location is convenient, and the overall design of the common areas is modern and inviting. The restaurant and bar facilities are excellent, providing a great atmosphere to relax and unwind. However, the reason for the 4-star rating, and not a perfect 5, is a noticeable lack of maintenance in some key areas. There were a few instances where simple upkeep seemed to have been overlooked, such as minor scuffs on the walls, a flickering light in the bathroom. These are small details, but they detract from what would otherwise be a flawless stay. This is still a hotel I would highly recommend, but with a bit more attention to these maintenance issues, it could easily be one of the best in the area.

I had a very disappointing experience at this hotel. The staff was unresponsive and unhelpful throughout my stay. Basic services like room cleaning, towel replacement, and even hot water were delayed or unavailable. To make matters worse, I was charged extra at checkout for services I never used. No clear explanation was provided, and the reception was rude when I asked for details. This kind of dishonest billing is unacceptable and unprofessional. I would strongly advise others to double-check all charges and avoid this hotel if you’re expecting transparent service and respectful treatment. Definitely not worth the money.

As a frequent traveller to various cities I have been staying with multiple chain of hotels in various cities but never have I experienced this behaviour from the front desk! Adrija and subir are the worst front desk managers one could have! I’m not sure if she management even cares about customer experience here! They make faces in front of the guests and are extremely rude with their approach! They have 0 hospitality skills and need immediate retraining !! Hope some senior managerial person reads this and sorts this horrible experience that we have had at the hotel