Áurea Ana Palace by Eurostars Hotel Company

בהחלט! הנה הגרסה באנגלית, כולל התוספת על הצוות: Great Stay at Aura Hotel Budapest We had a wonderful experience at Aura Hotel. The room was very clean and tidy, creating a calm and comfortable atmosphere. Breakfast was rich, varied, and delicious, with a wide selection to suit every taste. The hotel’s location is excellent, just a short walk from the Parliament building and other central attractions. There are two jacuzzis and a sauna—we didn’t use them, but they looked well-maintained and spotless. The staff was attentive and available, giving us the feeling that there was always someone to turn to if we needed anything. Highly recommended for anyone looking for a clean, comfortable, and well-located place to stay in the heart of Budapest.

A Disappointing Stay at Áurea Ana Palace Hotel – Beautiful Building, But Far From a Luxury Experience! We had mixed feelings about our stay at Áurea Ana Palace Hotel. While the staff were helpful and courteous, the overall experience was far from smooth,especially for a hotel that presents itself as a five-star property. The biggest issue was the presence of cockroaches in our room, which was extremely disappointing and unexpected. After a long day of sightseeing, we had to request a room change around midnight due to this, and unfortunately, we received no assistance with moving our luggage. That added stress and frustration to what should have been a restful evening. In situations like this, you'd typically expect a hotel of this caliber to offer an upgrade, an apology gesture, or at least some form of compensation for the inconvenience, but none of that happened. On a positive note, the location is great, and the building itself is stunning, with beautiful architecture that reflects the character of Budapest. However, the experience fell short of the luxury standard we were expecting when booking this property. I hope the hotel takes steps to improve their service recovery and room standards, as the potential is there—but our visit did not meet expectations.

We stayed here for three nights. Pros - Good location Nice interior though not sure about the giant portrait of Sisi watching me sleep… Room was clean Bathroom was modern Late night cocktails are good Cons - Room AC is loud and difficult to get the room to a good temperature. Service is horrible for supposedly a 5 star hotel: No one greets you at the entrance No help with bags No concierge No clarity on Spa rules, some people walking around naked, some with bathing suits. No member of staff at the Spa desk. Price of all minibar is basically the cost of a night at the hotel. The room service menu doesn’t have any descriptions of the items so I called and asked what was in the “Club Sandwich”, the person on the other end of the phone did not know and suggested I go down to the bar to find out… I then requested they find out and call back. They did not call back. Staff are just generally untrained and lack the experience to deliver what is required for 5 star. The hotel generally is nice but it lacks finesse and refinement that you normally expect at this price point. I will never come back nor would I stay at any of their group hotels. The manager offered to comp our last breakfast (€25) and hotel transfer (€50) in response to the above which was a nice gesture.