LOVINA 6 12 at Harbour Bay Residences

The hotel’s greatest strength is its staff. From check-in to housekeeping, the team consistently provides friendly, attentive service that enhances the overall stay experience. Their willingness to assist with local recommendations and requests makes a noticeable difference. The breakfast buffet deserves particular praise. Beyond standard international options, the hotel offers an impressive selection of local Indonesian dishes, giving guests an authentic taste of regional cuisine. The variety and quality exceeded expectations for a hotel in this price range. Rooms are genuinely spacious, providing ample space to relax and store luggage comfortably. The layout feels well-designed rather than cramped, which is often an issue with hotels in this category. Standard amenities are well-maintained and functional.

Absolutely flawless 3-day experience! Despite my last-minute booking to celebrate our 5th wedding anniversary, the hospitality team at Swiss-Belhotel Harbour Bay went above and beyond to make it truly special. Every request was perfectly executed — from being promptly informed about our room readiness to the beautiful surprise decoration that greeted us upon arrival. A special mention goes to Tesa, the Guest Relations Officer, whose exceptional service truly stood out. My spontaneous request for a bouquet was met without hesitation, adding an extra touch that made my wife incredibly happy. Riska, Iswandi, and Salma also deserve recognition for their dedication and effort in creating a perfect-10 experience. The location is fantastic, just a short walk from the ferry terminal, making it extremely convenient. I couldn’t have asked for a more memorable celebration, and I’m already looking forward to our next stay. Thank you once again to the entire team for making our anniversary so special!

Excellent service from the hotel staff — we had a truly enjoyable stay during our Batam trip. The front desk team was especially lovely and went out of their way to assist us. However, AVOID THE MASSAGE PARLOUR ON LEVEL 4! We visited twice and were shortchanged on massage duration both times. The experience felt dishonest and unprofessional. It's disappointing that such a service operates within an otherwise reputable hotel. Management should seriously reconsider keeping them — they undermine the hotel’s good name. Shame on them. 👎