Hotel La Perla: The Leading Hotels of the World

I felt like I was in “The Sound of Music.” Everything about the experience including the staff, the food, the spa, the accommodations, and the setting was magical. I apologize if I forgot anyone, but I wanted to give an extra THANK YOU to Dona Costa, Matias, Maia, Santino, Mihail, Simone, Simona, Chiara, Michalea & Jelena for making our trip so memorable! Thank you for all your kindness to my family and I during our stay. Wishing you many blessings 🤗

This property may carry the Leading Hotels of the World label, but unfortunately, the experience fell far short of that standard. Setting and decor is old and rundown , the service philosophy seems to revolve around charging extra for absolutely everything — often without warning. From basic amenities to services you’d reasonably expect to be included in a hotel of this caliber, nearly everything comes with an unexpected fee. Instead of feeling pampered, you feel like you're being upsold at every turn. It’s disappointing and leaves a sour taste. Luxury isn’t just about the look — it’s about the guest experience. And here, that experience feels transactional, not hospitable. Definitely not the seamless, elevated stay one would expect from a member of LHW. Extremely underwhelming spa and massage experience. The massage was poorly executed, felt rushed, and completely lacked any professionalism or technique. The spa area itself is tiny and cramped, offering none of the comfort or luxury you would expect. The pool is small and uninviting, the showers are bare — no shampoo, conditioner, or body products provided. No brushes, no hair products, no amenities at all. Everything felt like an afterthought. This is not a relaxing or rejuvenating environment by any standard. Definitely not worth the cost or the time. Would not return or recommend. But the worse was interaction with few members of the staff that insisted on changing us the fee for spa entrance after we paid 150 euro for our poor massages for each and were planning to have dinner for 4 right after. When we called 4 to 5 days in advance, we were told by two staff members that there was no separate entrance fee if you’re having a spa treatment or dinner. We were planning to have both. On the way out of the spa we were asked to pay another 300 for entrance to the “ magnificent “ spa. They could not produce any email confirmation re those charges. We left the hotel very disappointed.

We were staying in the area and came to the hotel for massage and dinner. After paying 450 euros for 3 massages, we were told to pay another 75 euros per person (300 euros for 4 of us) for utilizing spa services. I have never encountered a spa that charges an entrance fee if you’re using spa services like a massage and planning to have dinner for 4 in the hotel’s restaurant. Additionally, the spa was outdated, lacked any necessary products (like hair brush, mouthwash, q tips, etc), definitely below expectations for The Leading Hotels of the World. The deputy manager Manuel was argumentative and unaccommodating. We left very disappointed and dissatisfied.