Club del Sole Tenuta Primero Grado Family Resort

We stayed w kids only for few days, the whole place was very reliable and clean. At the evenings we went to explore Grado, was a beautiful place. Unfortunately weather wasn't nice, at least on last day we visited Venice. One thing we didn't like, the beach. You have to watching tides, because at low tide, the beach is useless. We had a fantastic time. Our mobile home was very clean and comfortable! Nice and friendly staff. Lots of fun at pool area.

We stayed 4 nights with our caravan here. Positive: the offer of activities, at the beach, a lot of entertainment especially for kids Negative: the showers and toilets are partly broken, not cleaned or over flooded with water. We were also not very delight with the communication of the reception. Overall I recommend for families that are looking for a price worthy, family friendly experience, rich in activities.

We stayed at Club Tenuta Primero Grado from June 13 to June 18 with our camper van. Initially, we had booked and paid for the period from June 13 to 17, but we extended our stay by one night until June 18. The campsite uses wristbands for all payments on the campsite. Initially, we found this to be a great concept because we could send our children to the supermarket easily and did not have to carry our wallets with us to the beach. When we prolonged our stay, we were assured that any remaining balance loaded onto our wristbands would be refunded at the end of our stay. However, on the day of our departure (June 18), we discovered that our wristbands had become invalid. Unfortunately, the staff at the reception desk were unable to verify the remaining credit on our wristbands. Despite efforts by one of the employees to contact the manager, the issue could not be resolved within approximately two hours. As we were not certain about the exact remaining amount on the wristbands, we suggested a provisional refund of 50 euros. However, this was also not possible, as a young staff member had already processed the check-out, and the system no longer allowed any refund transaction. We were ultimately advised to send an email to resolve the matter. This email was more than two weeks ago and we still have not received an answer. Club del sole still owes us money... In addition, we were disappointed to find that several of the prominently advertised attractions were not available during our stay. Specifically: -The Primero Splash Bay was not ready or accessible. - No boats could be rented at Station 15 (Boat Rent), as this service was apparently not offered this season for reasons unknown to us. -At Station 12 (Bike Park), pedal boats were also unavailable — only kayaks were offered. In addition, our spot had a lot of small pieces of broken laminate floor and was very uneven. The laminate floor pieces got everywhere in the van and especially our dog's coat and they hurt when you stepped onto them. positive: - beach in June was quite empty. Probably because of the sea weed and the muddy shore. Swimming is not possible. We still enjoyed it because it meant that we could let our dog run on the beach (with a long leash of course). In general, the campsite is very dog friendly. - short distances - not crowded in June. We really could relax. - supermarket has great selection We probably would have left a four star rating. However, it is absolutely unacceptable that the campsite owes us money and does not seem to care.