Hotel Villa Maria Au Lac Estella Hotels Italia

We had a wonderful stay here! Special thanks to Diana at the reception — she was incredibly kind, helpful, and always smiling. She made our stay extra special. Thank you, Diana!

Very good, breakfast amazing, lake amazing, but rooms was small.

I don't like to give my opinion but here I am. We stayed for a week or so! The lobby staff was friendly, the garden was very nice and had access to the lake. The two-story room was clean, although some of the furniture was dirty or old on the upper floor. What I didn't like at all was the bathroom, old, full of mold, the shower was disgusting, the shower door was difficult to open and close and the bathroom floor had underground water and every time you stepped on it, water came out of the floor! DISGUSTING!! A four-star hotel?? You have to renovate the bathrooms and make them new and think about the health of your clients. I have never had mold in my bathroom and I have had to pay for this filthy bathroom! Another negative thing is some of the waiters at breakfast! Clients with dogs had to have breakfast on the terrace and the first day the waiters told me that they would not serve me because it was private property and I should not be on the terrace. Total chaos and very rude. The way they spoke in front of the whole dining room and literally told me to get out of the hotel when I explained to them that we were clients and following the rules of the reception staff. Although everything was clarified, they had a hard time working on the terrace every day and the woman at the bar was very rude! There is parking during the week, but on the weekend there is no parking if you arrive later than 7 pm because the restaurant is open to the public. If you want to have dinner you cannot enter with a dog and they do not serve you in the room either! We went on excursions every day but it was not pleasant to rest in the room, it smelled of mold and was infested with mosquitoes. The bathroom in the room and the old and dirty carpet at the entrance to the rooms is horrible! I do not consider it a 4 star hotel and I do not think we will return. It is a hotel for a couple of nights! Shame!