Villa Del Palmar Flamingos Beach Resort and Spa

This place is definitely not a 5 star hotel. Elevators are withOUT AC and they break down all the time. The lobby does NOT have AC and its like a sauna while you are waiting for your airport transfer. Food is OK but not at a 5 star hotel rating. Service at El Patron restaurant is excellent. Ernesto, Eduardo and Martin are the BEST waiters. However the hotel never informs the guest of the restaurants that will be closed for dinner. We ended up doing room service two nights for dinner. Concierge staff never spoke with us about Mexican night theme and or any other family oriented activities. We missed out on activities. Big shout out to the Kids Klub staff since they took good care of my three sons. Thanks! We really lucked out with an excellent housekeeper Rosario De La Mora. She cleaned up our two bedroom suite very nicely. Overall I give a 4 star rating for this 5 star hotel

Beautiful spot, luxurious rooms, really cool pool. We toured it as a time share presentation. We didn't get much it of attending compared to other offers so beware of that aspect. Just a small discount on the taco tour and a mediocre breakfast. Beautiful property though and on a good stretch of beach. Just very expensive.

We just returned from a trip here today. 1. To start we were told it would cost $255 for our party to get to the hotel from the airport because they would have to arrange for 2 vans and 1 cab for our 11 person group. They ended up being able to fit all of use into a single van. I understand that it may be a per person price and that would be the price regardless but don't lie about it being so much because it would be 3 vehicles. 2. The person who we worked with to book our hotel told us we would be receiving $500 in resort credits to be spent anywhere at the resort. This was a complete lie. When i asked for our voucher for the credit the person helping me gave me 4 $65 spa vouchers good for 90 minute massages and a $100 voucher for a romantic dinner. Now, I'm not the best person on the planet at math but that is $360. The 90 minute massages cost at least 2 or 3 times that amount so being lied to put a stop to any chance of getting massages. 3. They make you sign in order to add additional tips when it is stated that tips are included already. If you don't tip it is very clear that you will receive garbage service and likely be ignored. 4. I forgot my Kindle in the bedside drawer and informed them before our flight took off and was told that it was not found. This either implies that they don't do a very thorough in their cleaning. I realize it's our mistake but it didn't disappear anywhere else aside from one of their pockets. This resort gets 1 star for the simple fact that they blatantly lie and when called on it they treat you quite poorly. Shout out to Miguel and Said of the entertainment staff, those guys are chill.