Hotel Xcaret Arte All Parks All Fun Inclusive Adults Only

Hands down, the best hotel I’ve ever experienced in all my travels. The entire property feels like a living art gallery, with real artwork thoughtfully placed throughout. The rooms are equipped with cutting-edge technology, and the buildings are crafted with meticulous attention to detail—truly an architectural masterpiece. With 10 exceptional restaurants, a private beach of white coral sand, and crystal-clear blue water, every moment here feels like paradise. The beach design, seamlessly connected to a tranquil river, is absolutely breathtaking. The spa offers outstanding service, and every staff member is genuinely kind and helpful. From the food to the drinks, everything was simply delicious. This was more than a vacation—it was an unforgettable experience.

My husband and I came here for our honeymoon last week and overall it was an amazing experience. We had the best time from entering the resort. Everyone was so welcoming, the service was amazing especially from our butlers we had. The food was the BEST, we ate so much. The workers here really TAKE CARE OF YOU. Even at the pools the service is the best. Overall it’s a beautiful resort so many things to do!! The only reason I gave it a 4 star instead of 5 star is because at checkout time it seemed like no one wanted to help us. We were running late for our shuttle and just needed to return our bracelets and check out. First there was only 1 person working the service desk while there were 5 other workers just standing around doing nothing when they could’ve assisted us. We were in line waiting for our turn then one of the worker ladies decided to help a couple checkout who was in line AFTER US. She was told by another worker we were in line first but she didn’t care. That was really terrible service and did not appreciate it, didn’t understand why it took so long to get help. The worker who didn’t want to help us is below, didn’t get her name was wearing a purple hair tie. A nice lady named Aritzma I believe helped us and was very nice. Other than that I would recommend this hotel just need more workers to help when checking out and better service at that.

Honest Reviews I would describe the resort as a paradise oasis. There's no doubt it's one of the most beautiful resorts I've stayed at. Unfortunately the staff, food, service or room did not compare to my previous stay at Xcaret Mexico. The staff is really nice when you arrive but after that forget about any special treatment. I don't understand how the staff at Xcaret Mexico could be 5 star being a sister resort and Xcaret Arte be a less than mediocre. The food was average to less than average. The cleanliness was lacking and had to be addressed. The toilet continuing to run after several attempts by there staff to fix it. Why couldn't the fridge be filled without having to ask? I tipped the cleaning lady daily and all the staff at meals and bars. Unfortunately not one of them deserved it. We'll except the bartender/disc jockey at the pool and the waitress at the pool. I think they made out like bandits. Arte is adults only but I now know as much as I love the resort NOT to stay at Arte and instead got to Xcaret Mexico if I decide to visit again. The worst part of the experience is the management does not care about your complaints or concerns even though they can see i had previously stayed at Xcaret Mexico for a few weeks. They could have pretended to care and offered some sort of resolution but they ignored me and instead tried to sell me another stay. I did advise them that I would have to leave a negative review. But they didn't care obviously they already had my money but hopefully you won't make the same mistake. The resort is beautiful. But stay at Xcaret Mexico EVERYTHING is better food, staff, rooms, restaurants, cleanliness and no problems at all during my stay. Arte staff is ungrateful and unwilling to assist or accommodate.