Hotel Escondido Puerto Escondido a Member of Design Hotels Adults Only

Great rooms (open bungalow style), incredible location in a very remote and romantic beach area. Service is nice but not making the effort to be a 5-star service. Food is ok - not many options at dinner and variability over each dinner is high depending on how much you like each dish. Price-wise it’s definitely not a value deal. Would still recommend tough!

I rarely write reviews so it has taken a lot of frustration with Hotel Escondido to get to this point, mainly because they've been ignoring me and my partner after they said they would be giving us a discount on our stay (they haven't and have gone radio silent since we left). By far the worst customer service I've ever experienced and the staff is dishonest and unprofessional. We arrived and it was a bit of an Instagram vs. reality situation - gorgeous photos online but the place was completely vibeless. The staff wandered around like zombies, barely making eye contact with us or even asking if anyone would like a drink by the pool. We had to message them on Whatsapp every time we needed something, but the signal was so spotty we had to basically walk to reception anyway to message and they still left our messages unanswered despite multiple people sitting around the front desk chatting to each other. The AC unit leaked all over me and my partner in the middle of the night which startled us awake and left not only our bedding, but all of our clothing in the closet right behind the bed SOAKING wet. We told reception and they didn't even apologise or try to move us to another room, despite the fact they were only 25% full. They also didn't offer to clean or dry our clothes, forcing us to wear damp clothing for the rest of the trip (leading to one of us getting an infection). They didn't even bother to change the sheets! There was a pile of glassware that seemed to accumulate right outside our doorstep throughout the two days, and the bartender even had the cheek to ask us to bring it back to the bar ourselves even though it was left by the cleaning staff. We asked about a tour at Casa Wabi in English and they had us bike over there in the 38 degree heat, only to find the only tour at that time was completely in Spanish, wasting an entire afternoon. Then my partner and I both got food poisoning - we did the full board option and didn't eat anywhere else. Again, there was no apology or offer to help us. There was also some kind of rodent the size of a large house cat that snuck into our room one night at 3am and scurried around the room until we shone a light on it, after which time it scurried away through a gaping hole in the wall. I am all for rustic decor, but this was beyond disgusting. The door handles in the bathroom and shower were all falling off and the rotten wood sun lounger outside snapped in half while my partner, who is a normal weight, was sitting on it. To top it all off, we told them we were leaving a day early because we were having such a horrible time. The "manager", who looked like he wasn't a day over 18 years old, told us he would be giving us a discount which would be reflected on the final bill (because we pre-authorized our card when we checked in). After leaving the hotel, we examined the bill and no discount was applied. After contacting them over 10 times via Whatsapp and email, they have completely ignored us, hoping we would just go away and forget about everything. This has left us absolutely infuriated and is by far the worst holiday we have ever been on.

Extremely Disappointing and Overpriced Experience I had a terrible experience at this hotel, especially considering the high price. While it's understandable that the hotel is located in an area rich with flora and fauna, it is completely unacceptable to find these animals inside the room. The room was not properly sealed from the outside, and one morning I woke up to a bat inside my room, along with large pigeons flying in. Another day, the floor was covered in red ants. I also had to sleep with lizards in the room, which made it impossible to relax. To make matters worse, I was bitten by bedbugs and left covered in bites. The maintenance of the room is shockingly poor, with a mattress that clearly hasn’t been cleaned or cared for in a long time. Additionally, the slatted windows (which are like shutters) don’t close properly, and there are many gaps and openings through which crawling animals can enter during the night while you're sleeping. As a result, when you turn on the air conditioning, the cool air escapes, leaving the room hot and uncomfortable. The lighting in the room at night is extremely dim, forcing me to use a flashlight to inspect the floor, mattress, and pillow for any insects or animals before attempting to sleep. I even had to request a mosquito net to avoid anything falling on me during the night. For the high price you pay, you expect rest and peace—two things that were completely missing during my stay. It’s unacceptable to be charged so much for an experience where you leave with bug bites and sleepless nights. The only positive aspect of the hotel was the staff, who were always kind and attentive, but unfortunately, their excellent service couldn't make up for the poor state of the facilities. I would not recommend to stay here if you wish to rest and stay away of all kinds of bugs. Also if you want to swim at the ocean you will be left very disapointed because its imposible because of the strong waves and currents plus the sand its infested with invisible crabs everywhere.