Hotel Matilda a Member of Design Hotels

Excellent service from the refreshing lemonade on arrival till our departure. All professional and done with a smile. Small balcony with most rooms for fresh air and location cannot be beat right off the center of town on a quiet side street. Appreciate that the hotel is part of Marriott Bonvoy and used points for my stay here at a good deal.

I stayed 4 nights at Hotel Matilda and it definitely is at the top of my list of favorite hotels (and it's under the Marriott brand of which I am a member, etc). Beautiful, not too big, food was good, though a change in menu or special might be nice. After a few meals there, it got boring, but that's OK! The point is to LEAVE the hotel and go enjoy the town - which we did! Anyway, it's really sweet and the staff is lovely. I highly recommend it and I'm reluctantly to say so because I don't want the secret to get out. :)

I was shocked by how many five star reviews that I saw… yes the location is great, and the installations are pretty as well. But the pool is VERY cold, so if you’re visiting outside of the summertime be prepared for that… They also charge for everything in the room, I believe at the very least they should include a sufficient amount of water included with the price of the room. The service is extremely slow. I had very high expectations with it being Michelin star but I’ve never received such horrible service… in the restaurant they mixed up all of the plates, the food took forever, very average tasting. There was never a bartender at the bar, we always had to ask for somebody. Their version of a free breakfast is a slice of bread, a ball of butter and a small plate of fruit. I ordered a latte and they attempted to top it off with regular coffee in the same cup? For it being as expensive as it is, there should’ve been more included and at the very least there should’ve been better service. Also, if you choose to have breakfast at the hotel, be prepared to eat and complete silence next to random people. I’m not over exaggerating when I say complete silence… we were told that they won’t put on any music until 9:30-10AM and it’s very uncomfortable. I understand if people are sleeping, you don’t want anything loud, but even just soft music to fill the silence would have made the experience better, especially like I mentioned, given the prices they were charging.