Union Plaza Hotel

The experience what rather strange. The foyer is impressive, than you wait for elevators for ages. When you get to the room it looks nice, but there are no toiletries, no shampoo, conditioner..just two soap dispenser, one in the shower, one at the sink. Just one hook and no racks for towels. Minibar that isn't working (warm drinks) . Very little closet space. Asked if we could upgrade to a room with balcony, but that would cost 150€ extra a night. Not very friendly waiters in the terrace bar and lobby restaurant.

Cheap hotel in an expensive suit. We had to use the stairs for the most of the time. One out of 3 elevator was closed at all - the other onea changes in being closed or reserved for the cleaning ladies. So you will probably need 10 min or more to get from your room to the breakfast/lobby. Aircon was not working in any of our rooms. Everything was clean and breakfast was OK+! The view from the breakfast was nice.

I was genuinely excited about my stay at this hotel, and for the first two days, everything was outstanding. The design is tasteful and elegant, the ambiance is warm and inviting, the food was delicious, and the overall atmosphere of the restaurant was both upscale and cozy. The staff I interacted with were professional, attentive, and welcoming. Unfortunately, all of that was overshadowed and ultimately ruined by a shocking display of unprofessionalism from the General Manager, which left a lasting negative impression on my experience. Around midday—after breakfast service, at approximately 11:30 or noon—I witnessed the General Manager aggressively and publicly reprimand a waiter (I believe his name was Cosmin or Costin) in the middle of the restaurant, in front of guests. His tone was loud, angry, and demeaning. He spoke to the staff member with clear disdain, showing no regard for basic decency, let alone professional conduct. He raised his voice, pointed fingers, and used threatening language, saying: “If I hear you do this one more time, you’re going home!” This was not a private conversation, nor a firm but respectful correction. It was a public humiliation, carried out in front of paying customers. As a guest and a fellow hospitality professional with over 20 years of experience, I was shocked and disturbed. I have never, in my entire career, seen a senior manager treat a team member with such disrespect, aggression, and complete lack of emotional intelligence. What’s worse is the sense of entitlement and superiority the manager seemed to carry, as though being in a position of authority gave him the right to belittle others. It felt like he was trying to assert power and dominance, not offer feedback or correction. It was a display of ego and arrogance, not leadership. No matter how beautiful a property is—and this one truly is—no guest should ever have to witness that kind of abusive management, and no employee should ever be spoken to that way in any professional environment. This kind of behavior is not only damaging to staff morale, but also to the hotel’s brand and reputation. I’m Romanian myself, and I’m deeply disappointed to see that such outdated, toxic management styles are still tolerated in our industry. To the ownership or executive team: this review is not written lightly. It is a serious call for accountability. The General Manager’s actions were rude, unacceptable, and completely out of line with the standards of modern hospitality. If you value your brand, your staff, and your guests, I urge you to investigate this matter seriously. Despite the many things I loved about this hotel—the design, the food, the ambiance, the kind staff—I will never return, solely because of the General Manager’s disgraceful behavior.